CQ
7 years agoLevel 5
Installation failure
Hi,
We are attempting to install VSR 2016 SP2 on a Windows 10 1709 client. The installation fails every time. See below:
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02-20-2018,08:29:08 : Windows Operating System Version: 10.0 - Workstation
02-20-2018,08:29:08 : GetProductInfo returned success. Checking for CORE OS values.
02-20-2018,08:29:10 : Checking MSXML6 Version.
02-20-2018,08:29:10 : Minimum required MSXML6 version is: 6.20.2003.0
02-20-2018,08:29:10 : C:\WINDOWS\system32\msxml6.dll
02-20-2018,08:29:10 : MSXML6 available version is: 6.30.16299.98
02-20-2018,08:29:10 : Checking Windows Installer Version.
02-20-2018,08:29:10 : Windows Installer Version: 5.0.16299.15
02-20-2018,08:29:10 : Checking for .Net Framework 2.0 SP 2.
02-20-2018,08:29:10 : .NET2 is not detected, check for .NET4
02-20-2018,08:29:10 : Checking for .Net Framework 4.0.
02-20-2018,08:29:10 : Executing managed _Setup:
02-20-2018,08:29:10 : C:\Users\Jane\Desktop\Veritas SR SP2 RTM Supports Win 10 1703 & 1709\SSR\SSRx64\Install\_Setup.exe
+ 02-20-2018,08:29:12 : ERROR: Installation failed with error -532462766. GetLastError = :0
Any guidance would be appreciated.
Thanks,
CQ
Downloaded v18 and it installed without any issue. Thanks!