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sirlesking's avatar
sirlesking
Level 3
11 years ago

Maintenance contract - SSR Desktop 2013

My client, for whom I installed this product last year, has received a Symantec letter stating that the Maintenance Contract is due to expire and offering options for renewal.

Notwithstanding that the original maintenance contract (provided as part of the purchase price) still has 4 months to run, it is my understanding that a maintenance contract is not required for the product to carry-on functioning as normal and with no time limit.

Could somebody please confirm that this is correct.

Regards

 

Les

 

 

Backup and Recovery
SSR 2013
System Recovery
Windows 8
  • criley's avatar
    criley
    11 years ago

    You are correct that maintenance is not required for the product to keep working - you only need the license for that.

    For more details on what maintenance gives you, please contact our licensing team:

    http://www.symantec.com/support/assistance_care.jsp

    Hope that helps.

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  • criley's avatar
    criley
    Moderator
    11 years ago

    You are correct that maintenance is not required for the product to keep working - you only need the license for that.

    For more details on what maintenance gives you, please contact our licensing team:

    http://www.symantec.com/support/assistance_care.jsp

    Hope that helps.