Prerequisite check IIS_SP3 error SSR 2013 Management Solution

Could you please translate the error message into English?

Also, please confirm the version of Symantec Management Platform (SMP) you are trying to install using SIM.

Thanks for quick reply!

Translation:
IIS_SP3 Prerequisite check - Error
Unable to perform prerequisite readiness check IIS_SP3.

Components selected for installation:
Symantec System Recovery 2013 Management Solution x64 SP1 (11.0.1)
Symantec System Recovery 2013 Installer x64-x86 SP1 (11.0.1)
Symantec Management Platform 7.5 (automatically selected by the SIM)
Languages Symantec Management Platform 7.5 (7.5.1670) (automatically selected by the SIM)
Altiris Documentation Languages 7.5 (automatically selected by the SIM)

I'm not sure what is causing that error but I can confirm that SMP 7.5 is currently not supported with the SSR Management Solution:

http://www.symantec.com/docs/TECH211862

You need to install SMP 7.1 instead of 7.5.

Hope that helps.

I already tried to install SMP 7.1, but got the same error. I'll try again with complete IIS reintall.
I'll let you know the results.
Error can be skipped if you click back button and then again next.

hello,

I have the same problem with SIM 7.5 Asset Management 7.5.

Prerequisite check IIS_SP3 - Error
Unable to perform prerequisite readiness check IIS_SP3.

Please post your question in the SMP forum:

https://www-secure.symantec.com/connect/endpoint-management/forums/symantec-management-platform-notification-server

I tried install only SMP 7.1 SP2 MP1 with complete IIS reinstall, using this instruction: https://www-secure.symantec.com/connect/articles/how-install-symantec-management-platform-71
And the same error IIS_SP3 all the time.

Complete IIS uninstall IIS command is: start /w pkgmgr.exe /uu:IIS-WebServerRole;WAS-WindowsActivationService

SIM log exeption:
( Exception Details: System.NullReferenceException: object reference not set to an instance of an object.
   in InstallReadinessChecks.IIS_SP3.RunInstallReadinessCheck(InstallReadinessCheckStrings& installReadinessCheckStrings, Hashtable stringResources)
   in Symantec.Installation.InstallReadinessCheckRunner.RunCheck(IList`1 selectedComponents) )
( Exception logged from:
   in Altiris.Diagnostics.Logging.EventLog.ReportException(Int32 severity, String strMessage, String category, Exception exception)
   in Altiris.Diagnostics.Logging.EventLog.ReportException(String strMessage, Exception exception)
   in Symantec.Installation.InstallReadinessCheckRunner.RunCheck(IList`1 selectedComponents)
   in Symantec.Installation.Context.WizardProcess.ReadinessCheckManager.DoInstallReadinessChecks()
   in System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
   in System.Threading.ThreadHelper.ThreadStart()
 )
( Extra Details:  Type=System.NullReferenceException Src=u9swe5gv )]]></event>
<event date="Jan 28 11:35:18 +00:00" severity="1" hostName="HOSTNAME" source="Symantec.Installation.Context.WizardProcess.ReadinessCheckManager.DoInstallReadinessChecks" module="SymantecInstallationManager.exe" process="SymantecInstallationManager" pid="2600" thread="13" tickCount="1693718"><![CDATA[PerformInstallReadinessCheck - InstallReadinessCheckException occurred while executing test IIS_SP3

( Exception Details: Symantec.Installation.InstallReadinessCheckException: Exception occurred while executing RunInstallReadinessCheck ---> System.NullReferenceException: object reference not set to an instance of an object.
   in InstallReadinessChecks.IIS_SP3.RunInstallReadinessCheck(InstallReadinessCheckStrings& installReadinessCheckStrings, Hashtable stringResources)
   in Symantec.Installation.InstallReadinessCheckRunner.RunCheck(IList`1 selectedComponents)
   --- End of inner exception stack trace ---
   in Symantec.Installation.InstallReadinessCheckRunner.RunCheck(IList`1 selectedComponents)
   in Symantec.Installation.Context.WizardProcess.ReadinessCheckManager.DoInstallReadinessChecks() )
( Exception logged from:
   in Altiris.Diagnostics.Logging.EventLog.ReportException(Int32 severity, String strMessage, String category, Exception exception)
   in Altiris.Diagnostics.Logging.EventLog.ReportException(String strMessage, Exception exception)
   in Symantec.Installation.Context.WizardProcess.ReadinessCheckManager.DoInstallReadinessChecks()
   in System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
   in System.Threading.ThreadHelper.ThreadStart()
 )
( Extra Details:  Type=Symantec.Installation.InstallReadinessCheckException Src=SymantecInstallationManager

Yep... nickel for me!

Good solution. Enjoy..