Unable to eject Dell RD1000 cartridge

I have the RD1000 with Backup Exec 12 (with all the latest patches) installed at two different client sites both running on Windows Server 2003 machines. One site is working perfectly well, while the other site is having issues with ejecting the removable disk.

Reading this post I noticed the workaround to stop the RDXmon services then eject. Interestingly enough, on the client site that does work the service is listed as RDXmon 1.12, while the non-working site's service is listed as RDXmon 1.16 (I had downloaded the latest drivers from Dell on the non-working site and used the install disk that came with the unit on the working site).

I have since uninstalled the newer version of the RDX utilities and installed the older 1.12 version on the non-working site. This seems to have resolved the issue as far as initial testing goes (ran a backup job and was able to eject the drive by pressing the button).

Hope this helps and good luck!