Forum Discussion

bussie's avatar
bussie
Level 2
5 years ago

SR 2013 R2 not working on Win10 Pro 1909?

Hi there, a few days ago i upgraded my Win10 Pro version from 1903 to 1909. Since then SR 2013 R2 isn't working anymore. See the attachement for the message i'm getting.   Is SR 2013 R2 indeed no...
2013 R2
Windows 10
  • akihiro1's avatar
    akihiro1
    5 years ago

    I have a good article for Software Compatibility List (SCL) and User's guide each System Recovery version. It is below.

    System Recovery Master Compatibility List

    https://www.veritas.com/support/en_US/article.100046309

     

    According to the SCL, SR 2013 R2 supports Windows 10 1803 but does not support Windows 10 1903 and 1909.

    The latest version VSR 18 SP4 supports Windows 10 1903 but does not support Windows 10 1909.

    The next version VSR 21 will support Windows 10 1909.

    The VSR 21 release date is not fixed. I guess you can find any announcements on Mar.

     

    To upgrade from SR 2013 R2 to VSR 21, you first need to upgrade to VSR 18 SP4. After upgraded VSR 18 SP4, you will be able to upgrade to VSR 21.

bussie's avatar
bussie
Level 2

Hi,

thanks for your reaction. I already had the idea that this was the problem.

I think it's a little strange that 1909 isn't supported. It is already out 3 months.

Oke, for the time being i have to use another (freeware) program.

Hopefully VSR21 will be out very soon.

Greetings,

bussie

bussie's avatar
bussie
Level 2
5 years ago

Hi,
an update.

Today i noticed that SR work perfectly on my laptop with Win10 Home 1909.

Can there be such a big difference between the home and pro version that SR 2013 R2 works on the home but not on the pro version?

  • akihiro1's avatar
    akihiro1
    Moderator
    5 years ago

    Basically we support both Windows 10 Home and Pro on VSR. But Windows 10 1909 will be supported from VSR 21.
    I think the there are no big differences between Home and Pro.

    Regarding the differences, Pro supports BitLocker but Home does not support it.
    VSR also support backups for BitLocker-enabled volume.

     

     

      • bussie's avatar
        bussie
        Level 2
        5 years ago

        Hi,

        i've just installed the trial version 21 and i still get the same error as with version 2013.

        So i think the version is not the problem.

        Errors i'm still getting:

         

         

        The solution on your site for errorcode E4F3000E doesn't help:

        Solution

        The issue was seen when the System Reserved partition was backed up or was included in a backup job.

        The backups of the other drives seem to work with no errors. It has been observed that disabling the StorageCraft Shadow Copy provider service resolved the conflict and gave successful backup using VSR. It can be done by following the below given steps:

        1. Open the CMD window and run the below command vssadmin list providers
        2. This would list the Microsoft VSS provider and any other VSS provider that is installed on the system.
        3. Check if it lists the StorageCraft Volume Snapshot Software Provider, If it does, open the services console and disable the service named StorageCraft Shadow Copy Provider by changing its Startup type from Manual to Disabled.
        4. Now run the backup job and the job should run with no errors.

        Note: Disabling the StorageCraft Shadow Copy Provider service may result in non-functional of StorageCraft application. Users are encouraged to disable it after understanding its consequences. If the Storage Craft Shadow copy provider services needs to be used, then service can be enabled after the VSR backup completes and should be disabled before the scheduled VSR backup job. 

        CMD-box info:

        Microsoft Windows [Version 10.0.18363.836]
        (c) 2019 Microsoft Corporation. Alle rechten voorbehouden.

        C:\WINDOWS\system32>vssadmin list providers
        vssadmin 1.1 - Volume Shadow Copy Service administrative command-line tool
        (C) Copyright 2001-2013 Microsoft Corp.

        Provider name: 'Microsoft Software Shadow Copy provider 1.0'
        Provider type: System
        Provider Id: {b5946137-7b9f-4925-af80-51abd60b20d5}
        Version: 1.0.0.7

        Application log info:

        In Dutch:

        Informatie voor de Volume Shadow Copy-service: de COM-server met CLSID {e579ab5f-1cc4-44b4-bed9-de0991ff0623} en de naam Coordinator kan niet worden gestart. [0x80070005, Toegang geweigerd.

        Translated in English by me:

        Information for the Volume Shadow Copy Server: the com-server with CLSID {e579ab5f-1cc4-44b4-bed9-de0991ff0623} and the name coordinator can't be started.  [0x80070005, Access Denied

        Any idea how to solve this?