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Jan_Leono's avatar
Jan_Leono
Level 3
12 years ago

System Recovery 2013 problem cant see system drive

Hi

i have just install the new System Recovery 2013 SBS edition on our SBS 2011 standard server, and i cant see my system drive c:/ in the program, so i cant backup it.

there is no problem with my data drive. I have uninstall and install it many time to see if that is the problem, BUT NO.

Please help me !!!!

Backup and Recovery
SSR 2013
System Recovery
  • PravinAmin's avatar
    PravinAmin
    12 years ago
    Hi Jan, Thanks for providing remote session. The issue has been resolved after shrinking and extending the c: drive. Please refer to technote: http://www.symantec.com/docs/TECH68773 -Thanks, Pravin

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  • PravinAmin's avatar
    PravinAmin
    Level 5
    12 years ago
    Hi Jan, Can you please execute smedump.exe and partinfo.exe from C:\Program Files\Symantec\Symantec System Recovery\Utility folder. The tools will generate 2 text files. Can you please attach those files here? Another workaround could be to resize/shrink the c: with small value and see if c: drive is enumerated -Thanks, Pravin
  • PravinAmin's avatar
    PravinAmin
    Level 5
    12 years ago
    Hi Jan, I'm not able to run team viewer on my machine. I'll share you webex link in this forums personal message. Please check for message in inbox. -Thanks, Pravin
  • PravinAmin's avatar
    PravinAmin
    Level 5
    12 years ago
    Hi Jan, Thanks for providing remote session. The issue has been resolved after shrinking and extending the c: drive. Please refer to technote: http://www.symantec.com/docs/TECH68773 -Thanks, Pravin
  • Jan_Leono's avatar
    Jan_Leono
    Level 3
    12 years ago

    Hi Pravin

    no problem with the c drive but after we have made the change, we got problem with the other drive, it cant backup that drive now

    please help again !!!