Hi,

I have followed the steps on the link.

But, still no result.

Have you checked/tried above attach link?

Check this

https://www-secure.symantec.com/connect/forums/unable-install-client-package-through-remote-push

Error: "Login to [computer] failed. Check the username and password and try again."

Article URL http://www.symantec.com/docs/TECH102904

Thanks all for your precious answers.

Since it can't be done, I have redo all the configuration and will add clients to the group.Now there are new problems occured.

I'm trying to push install packages to clients using remote push, I'm able to find my clients computer (using IP Address), but I'm not able to install it on remote computer.

Error: Login to www (192.168.5.21) failed. The client could not be installed on the remote computer.

Currently my SEP manager is installed on a machine with IP Address 192.168.6.18.

FYI, the clients that I want to push is being categorize in few different VLAN.

Based on the error above, what may cause the pushing installation package to be failed?

Is it because of the ports that is not open in firewall level or other issues?

Thanks for your reply.

Datbase will be same as current running if you can upgrade your SEPM.

in your case you need first install the same version which you last running and after that restore the DB using disaster recovery.

After that upgrade the SEPM

My question is:

- What is the database backup contains of?

all the information of the SEPM, roles, logs, groups information etc.

- Is it possible to restore version 11 backup to version 12 SEPM?

no, you need to install SEPM 11 and then restore SEP 11 Db and once completed successfully upgrade to SEPM 12.

Using 11.x disaster recovery files with Symantec Endpoint Protection Manager 12.1

http://www.symantec.com/docs/TECH162071

- All clients that has been added to the group on version 11 will be remain after the restore process?

Yes, all the group structure will remain same.

follow best practices for upgrading SEPM 12.1.4

Upgrading or migrating to Symantec Endpoint Protection 12.1.4 (RU4)

Did you follow disater recovery method.

IN SEPM 11.x

Symantec Endpoint Protection 11.x: Best Practices for Disaster Recovery with the Symantec Endpoint Protection Manager

In SEPM 12.x

Symantec Endpoint Protection 12.1: Best Practices for Disaster Recovery with the Symantec Endpoint Protection Manager

Please move your thread in Symantec community