Forum Discussion

markadel's avatar
markadel
Level 2
10 years ago

EV and Outlook color categories

I support Enterprise Vault for a large organization. One user has logged an incident stating that EV (10.0.4) is clearing the Outlook (2007) color categories on emails when they get archived. I...
  • markadel's avatar
    10 years ago

    Categories only work for archived items in the primary mailbox.

    User now tells me that the issue was with a secondary mailbox.

    Created additional Outlook profile that now loads the (previous) secondary mailbox

    All ok now