Norton Ghost users - Welcome to Symantec System Recovery!
As announced today (15 March 2013), Norton Ghost 15 is being discontinued, and will be replaced with Symantec System Recovery (SSR) 2013 Desktop edition. Click here for details. We'd like to welcome those customer who already have made the transition, or are thinking about it! Please use this thread to discuss any non-technical issues, such as functionality, upgrade information, etc. If you encounter a technical issue and require technical epertise, you are in good hands. This board is monitored by several SSR specialists, ready to assist. Simply start your own thread with your question. On the surface, Ghost 15 and SSR 2013 are very similar in the look and feel. The console hasn't changed much, so using the product itself should not be much of a learning curve. However, the engine itself has gone through several improvements. Here are a few of the changes in SSR 2013 from Ghost 15: Support for Windows Server 2012 and Windows 8 UEFI Support:Symantec System Recoverynow enables boot from UEFI (Unified Extensible Firmware Interface) in addition to BIOS. 64 bit Support: 32-bit and 64-bit recovery disks are now included. USB Recovery Disk: Create a custom Symantec SystemRecovery Disk on a USB device.Add 32- or 64-bit drivers. Advanced Monitoring and Reporting:Symantec SystemRecoveryMonitor is a new monitoring solution that's extremely simple to use andis FREE of charge to all Symantec System Recovery 2013 customers. It's a standalone andlightweightsolution for managing up to 100 nodes.It’s simplicity and no extra dependency eliminates the learning curve for users. Intuitive GUI along with essential action controls provide crisp status along with ability to take desired actions seamlessly through the same view. Improved support for virtual environments: Greater support for ESX, VMWare, HyperV, and Citrix. Smart Reconciliation:Now Backups and reconciliation are efficiently done by smartly tracking changed blocks.The reconcile time is drastically reduced to seconds by eliminating the need to do a complete reconcile in cases of crashes or abrupt shutdowns. In addition,incrementalbackups are now up to 750% faster. (Incremental Backup without reconcile at least 35%,Full Backup 15% faster,Incremental Backup with reconcile – At least 750% faster thanNorton Ghost 15) For more information on SSR 2013, visit http://www.symantecsystemrecovery.com. Again, welcome Norton Ghost users! Please let us help make the transition to SSR 2013 as seamless as possible.
COM Surrogate Error
We are testing out System Recovery 8 and we have a few users getting this error: COM Surrogate has encountered a problem and needs to close. This error only happens with two people so far and happens right after the scheduled backup starts to run. Has anyone seen this or resolved this error? Thanks!
Volume Shadow Copy Service warning: ASR writer Error 0x80042404.
I am running Win2008 Server and just purchased BESR 8.5 (8.5.0.28843) for my standalone workstation (intel S5000PSL) with SAS RAID. I am trying to backup to an internal SATA drive. Whenever I start the backup, it hangs at 5% without error (for more than a day). 1) The Administrator Event Log lists this error: Volume Shadow Copy Service warning: ASR writer Error 0x80042404. hr = 0x00000000. 2) vssadmin list providers (after rebooting): Provider name: 'Symantec Software VSS Provider' Provider type: Software Provider Id: {262b716e-bb23-41b5-aaef-e2c15e767167} Version: 1.0 Provider name: 'Microsoft Software Shadow Copy provider 1.0' Provider type: System Provider Id: {b5946137-7b9f-4925-af80-51abd60b20d5} Version: 1.0.0.7 3) Disk Management shows Drive C: Healthy (system, boot, page file, active, crash dump, primary partition) 4) I can do a shadow copy on drive C: automatically or manually. 5) Your backup program hangs, and a reboot is required to do any VSS things. Help would be appreciated. Logs are follow: Log Name: Application Source: VSS Date: 10/14/2008 12:38:36 PM Event ID: 12290 Task Category: None Level: Warning Keywords: Classic User: N/A Computer: APICELLA Description: Volume Shadow Copy Service warning: ASR writer Error 0x80042404. hr = 0x00000000. Operation: PrepareForBackup event PrepareForBackup event Context: Execution Context: ASR Writer Execution Context: Writer Writer Class Id: {be000cbe-11fe-4426-9c58-531aa6355fc4} Writer Name: ASR Writer Writer Instance ID: {623aa7f4-699d-4094-b7ff-6d2cc84d2879} Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="VSS" /> <EventID Qualifiers="0">12290</EventID> <Level>3</Level> <Task>0</Task> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2008-10-14T16:38:36.000Z" /> <EventRecordID>6109</EventRecordID> <Channel>Application</Channel> <Computer>APICELLA</Computer> <Security /> </System> <EventData> <Data>ASR writer Error 0x80042404</Data> <Data>0x00000000</Data> <Data> Operation: PrepareForBackup event PrepareForBackup event Context: Execution Context: ASR Writer Execution Context: Writer Writer Class Id: {be000cbe-11fe-4426-9c58-531aa6355fc4} Writer Name: ASR Writer Writer Instance ID: {623aa7f4-699d-4094-b7ff-6d2cc84d2879}</Data> <Binary>2D20436F64653A20575254415352574330303030303232302D2043616C6C3A20575254415352574330303030303331372D205049443A202030303030343736382D205449443A202030303030323436382D20434D443A2020433A5C57696E646F77735C73797374656D33325C76737376632E6578652020202D20557365723A204E5420415554484F524954595C53595354454D20202020202D205369643A2020532D312D352D31382D204572726F723A41535220777269746572204572726F7220307838303034323430342020202020</Binary> </EventData> </Event> -------------------------- Microsoft Windows [Version 6.0.6001] Copyright (c) 2006 Microsoft Corporation. All rights reserved. C:\Users\Administrator>vssadmin list providers vssadmin 1.1 - Volume Shadow Copy Service administrative command-line tool (C) Copyright 2001-2005 Microsoft Corp. Provider name: 'Symantec Software VSS Provider' Provider type: Software Provider Id: {262b716e-bb23-41b5-aaef-e2c15e767167} Version: 1.0 Provider name: 'Microsoft Software Shadow Copy provider 1.0' Provider type: System Provider Id: {b5946137-7b9f-4925-af80-51abd60b20d5} Version: 1.0.0.7
Former Ghost 15 user - Getting trapped in the SSR 2013 Trial
A few days ago I had an issue with doing a system restore using Ghost 15. I went to that forum for help and learned that Symantec was going to discontinue Ghost and recommended users "check out" SSR 2013 with its free trial. I downloaded the free trial and eventually learned it would not install unless I first remove Ghost. That wasn't from anything that I saw when the SSR installation failed; that happened without any additional information. However, I did eventually find my way to this forum and a helpful Guru pointed out the issue and also that I could always re-install Ghost if I wasn't happy with SSR. I uninstalled Ghost, installed SSR, and started backing stuff up. Now, if one of the things you want to do is a full system restore (my primary interest)then you need a recovery disk. SSR will make a recovery disk for you and all you need to do is provide an activation key which you don't get with the trial version. No problem, as all I need to do is install Ghost. But I can't install Ghost until I uninstall SSR. And SSR WILL NOT UNINSTALL. Whenever I try to uninstall it there's an Error 2738 and something about a VBasic error. So now I have a trial verision of a program that I can't use and a paid for program I can no longer load. I guess it can all be fixed if I pay Symantec for an activation key for a program that I'm not sure I want in the hopes it will maybe allow me to upgrade to a latter version that can uninstall so I can install the program I uninstalled so I could evaluate the Free Trial. To put it another way, I may have to pay Symantec to I can remove their free software and load back the software I paid them for as well. And, even it it turns out there's a simple, and hopefully less expensive, way out of this I've still wasted a lot of time on what should be a free trial of a comercial product which appears to be more of an alpha test. (If I sound upset, it's because I really am)"One or More Recovery Points are NOT available at their locations"
I have just upgraded our BESR from version 8.02 to the new 8.5 that I was made aware of via an email from upgradecenter@symantec.com. My installation has happily worked until I performed this upgrade, none of my previous backups are recognised in the status view in the BESR console and I keep getting a pop up message warning "One or More Recovery Points are NOT available at their locations". I thought it was because I needed to carry out a new baseline which I duly did and it completed but now it reports the same for the one I carried out this morning. I have read a support article (Document ID: 310701) that deals with this issue but the resolution is to upgrade to version 8.5. For your information BESR 8.5 is running on a Windows 2003 Server Standard and backup to 2 different NAS boxes, 1 is a Buffalo Terastation the other is an Iomega StorCentre Pro 150d. Is anyone else experiencing issues and if so is there a resolution or do I need to remove 8.5 and reinstall 8.02.
Active Directory Server (Windows 2003 R2) unable to boot after Installing Symantec System Recovery 2013
Hi Everyone, We successfully deploy SSR 2013 on Windows Server 2003 R2 but problem arised when we try to deploy it on an Active Directory Server. After successful installation, the server requires a reboot. But when we reboot it, the server failed to boot on Windows. What we do is to uninstall the SSR 2013 so that it can boot properly. We try other vesion of SSR like 2011 but same error occurs. The credential we used on installing SSR has an administrator rights. I would like to know if SSR 2013 and 2011 has compatibility problem on Active Directory and what we can do to fix it? Thanks in advance..:)Search engine support cannot be enabled for this incremental image.
I have upgraded from vs. 7.0 to 8.0 and now I get this error. Does anyone have a solution? Thanks, Michael Error EC8F17B7: Cannot create recovery points for job: Drive Backup of (C:\), Data (E:\). Error E0BB0191: Search engine support cannot be enabled for this incremental image. Error EA3905ED: Required file attribute missing. Details: 0xE0BB0191 Source: Backup Exec System Recovery