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JPoon's avatar
JPoon
Level 4
10 years ago

Discrepancy in Windows Security Update between CAS and media server (both appliance 3600)

Hi all,

We all know BE can receive Windows security update via the web UI. Now I have found discrepancy in the "installed updates" tab between the CAS and media server. The media server just has more Windows updates (KBxxxxxx) than the CAS. As they both have auto-check every Sunday, I don't know why this is happening.

After the Patch Tuesday this month, the CAS did show it downloaded 9 updates in the last download session log. Then I scheduled to run the installation a couple of days ago, this morning when I checked it, no new updates were installed in the CAS! Is this normal?

Thanks.

Backup and Recovery
Backup Exec (media server only)
Backup Exec 3600 Appliance
Backup Exec Appliances
Central Admin Server Option

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  • CraigV's avatar
    CraigV
    Moderator
    10 years ago

    ...the appliance should download and either install automatically, or manually. If you're seeing no updates, then check and see if they weren't already installed.

    Thanks!

  • JPoon's avatar
    JPoon
    Level 4
    10 years ago

    Sorry for missing your reply here.

    Well, I just compared the Installed Updates between the 2 appliances: 165 updates (CAS) vs 196 updates (media server). By searching some recent KB, the CAS just doesn't have them. The latest installation on the CAS was on 26/1/2015, while that of media server was on 27/5/2015. The difference is quite big.

  • CraigV's avatar
    CraigV
    Moderator
    10 years ago

    ...try restarting the appliance and then installing the patches again, and if this doesn't work, then consider opening up a support query with Symantec.

    Thanks!