Thanks for reply! I've installed all the latest updates to appliance.
I can describe all the roadmap.
Case A.
1. I added my vCenter server to Symantec.
2. I set up backup Job for one of my VMs.
3. I started the backup job.
4. Server was successfully added to Backup and Restore tab as VM server.
5. I installed Symantec agent to my VM.
In this case everything works like it should! I see my VM as virtual server (with blue icon) in my Backup and Restore tab. I can use GRT and I can restore whole VM.
Case B.
1. I added my vCenter server to Symantec.
2. I installed Symantec agent to my VM.
3. I set up backup Job for one of my VMs.
4. I started the backup job.
5. Server was successfully added to Backup and Restore as a physical server!
In this case everything doesn't work as I expect! I expect to see my virtual machine as a Virtual server but not physical server in Backup and Restore tab. Similar to https://www-secure.symantec.com/connect/forums/full-vm-restore-guest-alternatre-location I can restore whole VM but I can't use GRT.
Case C.
1. I added my vCenter server to Symantec.
2. I installed Symantec agent to my VM.
3. I set up backup Job for one of my VMs.
4. I started the backup job
5. Server was successfully added to Backup and Restore as a physical server!
6. I removed Symantec agent from my VM
7. I removed all backups and all Jobs from Symantec connected with my VM.
8. I recreated backup Job for my VM.
9. I started the backup job again
10. Backup completed successfully, but server didn't appear in Backup and Restore tab at all!
Question!
How can I add my server as a Virtual server to Backup and Restore tab. FQDN doesn't work for me.
Thank you!