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Nene's avatar
Nene
Level 6
9 years ago

USB flash for Appliance upgrade

Hello support,

I'd like to confirm if Symantec is to send us the USB flash to upgrade the appliance to the latest version.

Download from file connect takes a very long time as teh internet is not very fast.

The appliance is under support.

 

Backup and Recovery
Backup Exec 3600 Appliance
Patch
Upgrade
Windows Server (2003-2008)

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  • CraigV's avatar
    CraigV
    Moderator
    9 years ago

    ..in this case it might be worth your while contacting the licensing department in your country and asking for the USB key.

  • Nene's avatar
    Nene
    Level 6
    9 years ago

    Hi Craig,

    Its been a while.

    Thank you for your response. The appliance is actually a BE 3600 R2 and not the old one.

    I saw in the last support document or mail, (not too sure now) that the customer would received a USB disk, shipped to the address to be used to upgrade the appliance.

    The internet is not very fast and almost 9GB takes a while to download.