Forum Discussion

YM_user's avatar
YM_user
Level 4
10 years ago

Backup Exec 2014 cannot restore mailbox items

We have VM Server with AD 2008 R2 VM and Exchange 2010 with Win 2008 R2 Enterprise. We use Symantec Backup 2014 V-Ray with recent purchase installed in AD 2008 R2 VM to make backup of Exchange VM to one NAS. Exchange VM backup is completed successfuly. When try to restore individual mail items from that backup, it show "The job failed with the following error: Cannot open one or more mail messages because of unknown Exchange Web Service errors." How to solve it? Thanks.
 
 

2014
Backup and Recovery
Backup Exec
Restore
Windows Server (2003-2008)
  • ZeRoC00L's avatar
    ZeRoC00L
    10 years ago

    Did you install the Exchange 2010 management tools on the BE server ?

    Does the BE service account has an unique mailbox ?

13 Replies

Sort By
Show More
  • YM_user's avatar
    YM_user
    Level 4
    10 years ago

    Still can't.

     

    In EWS log, I have found that:

    [10a4] 11/22/14 10:40:43  Exception in FindFolder The server to which the application is connected cannot impersonate the requested user due to insufficient permission.
    [10a4] 11/22/14 10:40:43 ---EWSStore::OpenFolder---
    [10a4] 11/22/14 10:40:43  Exception in FindFolder The server to which the application is connected cannot impersonate the requested user due to insufficient permission.
    [10a4] 11/22/14 10:40:43 ---EWSStore::TestEntryId---
    [10a4] 11/22/14 10:40:43 ---EWSStore::OpenFolder---

     

    http://www.symantec.com/business/support/index?page=content&id=TECH212113

    I have typed before.

  • VJware's avatar
    VJware
    Level 6
    10 years ago

    Well, EWS is still reporting insufficient permissions. Run the following command via powershell on the Exchange server:-

    test-webservicesconnectivity -MailboxCredential $(get-credential) -TrustAnySSLCertificate  | FL

    Enter the BE credentials and check if there are any failures or not. This is test the EWS connectivity outside of BE.

    Lastly, verify the steps as per http://www.symantec.com/business/support/index?page=content&id=TECH168297

  • YM_user's avatar
    YM_user
    Level 4
    10 years ago

    Thanks for your help!! (pkh,ZeRoC00L,VJware)

     

    The problem I found is backup exec logon account and its mailbox should exist in current Exchange Server 2010. I create 'backup' account for assigning administrators group and mailbox organization group, creating its mailbox and then backup exec account use 'backup' account to authorize Exchange VM and become successful.