Forum Discussion

YM_user's avatar
YM_user
Level 4
10 years ago

Backup Exec 2014 cannot restore mailbox items

We have VM Server with AD 2008 R2 VM and Exchange 2010 with Win 2008 R2 Enterprise. We use Symantec Backup 2014 V-Ray with recent purchase installed in AD 2008 R2 VM to make backup of Exchange VM to one NAS. Exchange VM backup is completed successfuly. When try to restore individual mail items from that backup, it show "The job failed with the following error: Cannot open one or more mail messages because of unknown Exchange Web Service errors." How to solve it? Thanks.
 
 

2014
Backup and Recovery
Backup Exec
Restore
Windows Server (2003-2008)
  • ZeRoC00L's avatar
    ZeRoC00L
    10 years ago

    Did you install the Exchange 2010 management tools on the BE server ?

    Does the BE service account has an unique mailbox ?

13 Replies

Sort By
  • ZeRoC00L's avatar
    ZeRoC00L
    Level 6
    10 years ago

    Did you install the Exchange 2010 management tools on the BE server ?

    Does the BE service account has an unique mailbox ?

  • YM_user's avatar
    YM_user
    Level 4
    10 years ago

    Hi C00l,

     

         Thanks for your reply. I think 2010 management tools have not installed on the BE server. Is options select when install BE. That mean BE service account need to add in Exchange cmdlet?

     

    Regards,

    YM

  • pkh's avatar
    pkh
    Moderator
    10 years ago
    The Exchange Management Tools need to be installed separately on the media server. The permission needed to backup Exchange is given in this document http://www.symantec.com/docs/TECH212113
  • YM_user's avatar
    YM_user
    Level 4
    10 years ago

    hi pkh,

     

         Thanks for your reply. Is also concern if enable GRT backup?

     

    Regards,

    YM

  • YM_user's avatar
    YM_user
    Level 4
    10 years ago

    hi pkh,

         I have installed tools in media server, command typed (it shows administrator already exist in Exchange shell) and restart backup exec service but still can't.

    Regards,

    YM

     

  • pkh's avatar
    pkh
    Moderator
    10 years ago
    I think you need to do a backup after you have installed the tools before you can do GRT restores from it
  • VJware's avatar
    VJware
    Level 6
    10 years ago

    Was the Exchange VM backed up as a virtual machine using the VMware agent or as a physical machine using the RAWS agent ?

    If the latter, are all roles on a single Exchange server ?

  • YM_user's avatar
    YM_user
    Level 4
    10 years ago

    Thanks for your reply. License we use V-Ray edition. All roles are in one Exchange Server. Backup method select VM Server->Edit>only select Exchange VM and opinions "Enable GRT for Microsoft Exchange mailboxes database and items on virtual machine"

    I have enable Symantec debug but dont know where the problem is.

     

    Job Monitor log show:

     

    Job ended: Thursday, November 20, 2014 at 5:56:09 PM
    Completed status: Failed
    Final error: 0xe00003bf - Cannot open one or more mail messages because of unknown Exchange Web Service errors. Review the job log for more information.
    Final error category: Resource Errors

    For additional information regarding this error refer to link V-79-57344-959

  • pkh's avatar
    pkh
    Moderator
    10 years ago

    Try the solution in this document

    http://www.symantec.com/docs/TECH190749