Backup Exec Stopped Services

Thanks pkh, that actually worked for me as well. I think this is generally a SQL problem and so should be taken up with microsoft...!

This is more a question for Microsoft rather than BE.

Hi Guys,

Looks like all my sql updates are failing and it's not just SP4. Last night I had a security update that also failed to install for the current SQL version (SP3). This is what i'm getting from the eventviewer:

Product: Microsoft SQL Server 2005 Express Edition - Update 'GDR 4060 for SQL Server Database Services 2005 ENU (KB2494113)' could not be installed. Error code 1603. Additional information is available in the log file C:\Program Files (x86)\Microsoft SQL Server\90\Setup Bootstrap\LOG\Hotfix\SQL9_Hotfix_KB2494113_sqlrun_sql.msp.log.

Thanks for the tip pkh, I did just that. Will let you know if it resolved my issue.

Thanks for the help guys. I did log a call with symantec and after much trial and tribulations, managed to get a successfull install of BE 2010 SP3. However that still did not solve my problem with the Microsoft SQL Express 2005 SP4 Update. The update is still failing each and every night and every morning I still have to start the BE Services manually.

But I'm not completely discouraged yet, will keep looking for a solution, the one I haven't tried yet is fiddling with the registry keys. Yes I am a little scared of making a mess of things again once I start messing with the registry, so I'm still gonna need some expert advice there.

Regards,

Yes that sure was most certainly the case. The eventviewer logged events for the SQL update almost every night, so I thought upgrading to SP3 would solve all those problems for me. Is there a specific number or email address that I should use to log a formal support case?

Regards,

As things now appear to be worse you should log a formal support case.

BTW your original problem was probably caused by the automated attempt to patch/update SQL as any attempt to stop the SQL instance for the Backup Exec database will stop the BE services.

Hi Craig,

Finally managed to to the installation from the link you gave me above. Just a couple of things that concerns me now. Since doing the installation I'm having trouble starting the services and as such I can't log into media server to give me access to backup exec. Any ideas what could be the problem? I've set my logon info to the credentials i've used previously, before the upgrade, but still having trouble starting services.

Below are the errors i'm getting:

Start services on server: BACKUPSERV
Starting Backup Exec Remote Agent for Windows Systems on BACKUPSERV.
Error starting the service Backup Exec Remote Agent for Windows Systems on BACKUPSERV.
The system cannot find the file specified.

Starting Backup Exec Device & Media Service on BACKUPSERV.
Error starting the service Backup Exec Device & Media Service on BACKUPSERV.
The system cannot find the file specified.

Starting Backup Exec Server on BACKUPSERV.
Error starting the service Backup Exec Server on BACKUPSERV.
The dependency service or group failed to start.

Starting Backup Exec Job Engine on BACKUPSERV.
Error starting the service Backup Exec Job Engine on BACKUPSERV.
The dependency service or group failed to start.

Starting Backup Exec Agent Browser on BACKUPSERV.
Error starting the service Backup Exec Agent Browser on BACKUPSERV.
The dependency service or group failed to start.

One other thing is that Backup Exec now says Trial Version since installing. What's up with that?

Regards,

...the build # for R3 is 5204...check and see if that shows. If not, then you're not on R3 and should look at upgrading to that, and installing BE 2010 R3 SP3 before push-installing these updates to any remote servers you might have. As for the SP installation, SQL Express 2005 SP4 is listed, so no incompatibility issues there. Stop ALL the BE services, including the SQL Express service and try the upgrade. If it still doesn't go through, check and see if your AV isn't perhaps blocking the installation.

Thanks!