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MahbubR's avatar
MahbubR
Level 3
11 years ago

Backup Fails for oracle database

Hi,

could anybody help me with this issue. 

when i try to backup test folder from x server it works fine. But when i try to backup the oracle database of x server it fails with below error message:

 

Job ended: Tuesday, May 06, 2014 at 6:19:51 PM
Completed status: Failed
Final error: 0xe0001403 - The logon account specified in the Remote Agent Utility cannot be authenticated. Update the entry in the list of authentication credentials on the Backup Exec server.
Final error category: Resource Errors

For additional information regarding this error refer to link V-79-57344-5123

I have verified the logon credentials and all passed as in attachment2.

could anybody suggest what am i doing wrong?

i am running a trial version which is valid for 60 days.

2012
Agents
Backing Up
Backup and Recovery
Backup Exec
Windows Server (2003-2008)
  • MahbubR's avatar
    MahbubR
    11 years ago

    surprisingly it is working now.

    only a reboot was required for the agent server.

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  • MahbubR's avatar
    MahbubR
    Level 3
    11 years ago

    Hi

    thanks for the tips. now the issue is resolved arising another issue which says 

    the correct version of the agent for windows must be running on the target computer : Resource error

    but i installed the agent from the media server itself to the agent server, so it is of same version.

    please see attached error log.

  • MahbubR's avatar
    MahbubR
    Level 3
    11 years ago

    thanks for the reply

    now anohter issue after fixing authentication issue.

    it says " the correct version of the agent for windows must be running on the target computer : resource errors.

    although i installed the agent from media server to the agent server directly.

    please see attached error log file.

  • MahbubR's avatar
    MahbubR
    Level 3
    11 years ago

    surprisingly it is working now.

    only a reboot was required for the agent server.