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Triven's avatar
Triven
Level 4
12 years ago

BE Job Engine Service not responding

Hi all,

Every time i run an inventory on the tape drive it takes 15mins to run then (rather than fail/complete) it comes back with the status 'recovered'.

The error is: e00081d9 - The Backup Exec job engine system service is not responding.

 

I have restarted the services, I have applied all updates and patches i could find (may have missed 1 or 2 if i havent looked in the right place). I am running Backup Exec 12  SP5.

 

Any ideas?

Many Thanks

 

Tom
 

12.x and Earlier
Backing Up
Backup and Recovery
Backup Exec
Error messages
Recovering

4 Replies

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  • Triven's avatar
    Triven
    Level 4
    12 years ago

    When a backup Job runs i get the below error message:

     

     

    Job ended: 30 November 2012 at 00:13:05
Completed status: Canceled
The job was canceled because the response to a media request alert was Cancel, or because the alert was configured to automatically respond with Cancel, or because the Backup Exec Job Engine service was stopped.


     

  • Triven's avatar
    Triven
    Level 4
    12 years ago

    The admin password has been changed as of today, the services use the admin credentials so i have updated the login credentials. I am waiting to see how tonights backup run, I will keep you posted.

  • Triven's avatar
    Triven
    Level 4
    12 years ago

    Scratch that, the above solution worked. I jumped the gun a bit.

    In the end by doing the below and installing the hotfix above not sure which worked but either way its now all up and running :)

     

    pausing and unpausing the server.

     
    open the BE GUI
    open the Devices tab
    right click on the server and select Paused
    wait for a few seconds and right click on the server once again
    now unselect Paused