Forum Discussion
Ameet_Thakkar
20 years agoLevel 6
In order to troubleshoot the problem, kindly refer the following steps mentioned in the technote given below.
Title:-"A timeout occurred waiting for data from the agent during operation shutdown" or ". Check for network errors" (a00084f8 HEX or e00084f8 HEX) is reported during a backup operation http://seer.support.veritas.com/docs/258159.htm
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Another step we would like to mention you that, while carrying out each of the Backup's of C: and D:, kindly make sure that SGMON is running in background.
Keep SGmon running while starting the remote agent OR Set SGmon enabled to 1 under HKEY_LOCAL_MACHINE\SOFTWARE\VERITAS\Backup Exec\Debug while starting the remote agent( Steps to start SGMON is mentioned in below point number
2) Please let us know the outcome of backup jobs once you start SGMON before carrying out backup job operation. Do you still come across any error messages or the remote agent service still hangs.
To isolate the problem, kindly carry out a test backup on Backup to disk folder and verify the result of the same.
For more information on Backup to Disk folder, you may refer to Administrator's Guide VERITAS Backup Exec (tm) 9.1 for Windows Servers Administrator's Guide (English) http://seer.support.veritas.com/docs/266190.htm
( Refer from page number- 149, Using Backup to Disk folders and files )
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To add further to the above steps, kindly refer the following technote link and let us know if your problem is related to the same.
Title:- A timeout error occurs when using Backup Exec 9.1 to back up Microsoft Windows 2003 Shadow Copy Components and non-Windows remote agents in the same operation, and the non-Windows agents occur first in the selection list.
http://seer.support.veritas.com/docs/270467.htm
We hope this helps. Let us know if the problem still exists and revert back with the error message.
Title:-"A timeout occurred waiting for data from the agent during operation shutdown" or "
------------------------------------------------------------------------
Another step we would like to mention you that, while carrying out each of the Backup's of C: and D:, kindly make sure that SGMON is running in background.
Keep SGmon running while starting the remote agent OR Set SGmon enabled to 1 under HKEY_LOCAL_MACHINE\SOFTWARE\VERITAS\Backup Exec\Debug while starting the remote agent( Steps to start SGMON is mentioned in below point number
2) Please let us know the outcome of backup jobs once you start SGMON before carrying out backup job operation. Do you still come across any error messages or the remote agent service still hangs.
To isolate the problem, kindly carry out a test backup on Backup to disk folder and verify the result of the same.
For more information on Backup to Disk folder, you may refer to Administrator's Guide VERITAS Backup Exec (tm) 9.1 for Windows Servers Administrator's Guide (English) http://seer.support.veritas.com/docs/266190.htm
( Refer from page number- 149, Using Backup to Disk folders and files )
------------------------------------------------------------------------
To add further to the above steps, kindly refer the following technote link and let us know if your problem is related to the same.
Title:- A timeout error occurs when using Backup Exec 9.1 to back up Microsoft Windows 2003 Shadow Copy Components and non-Windows remote agents in the same operation, and the non-Windows agents occur first in the selection list.
http://seer.support.veritas.com/docs/270467.htm
We hope this helps. Let us know if the problem still exists and revert back with the error message.
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