Forum Discussion

jon_manager's avatar
jon_manager
Level 4
11 years ago

cannot remove robotic library

This is BE2012 SP4 I have a single Robotic Library (Sony Lib-81 - on the Symantec HCL). and have been having trouble with it for weeks. As part of thetroubleshooting I'm trying to remove it so I c...
2012
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Windows Server (2003-2008)
  • CraigV's avatar
    CraigV
    11 years ago

    Hi,


    there should be a device configuration wizard available. If you run this there will be an option to remove all old hardware. Select this and see if it has removed the library from within BE.

    If this doesn't work I'd suggest logging a call with Symantec support to get it removed from the BEDB.

    Thanks!

CraigV's avatar
CraigV
Moderator
11 years ago

Hi,


there should be a device configuration wizard available. If you run this there will be an option to remove all old hardware. Select this and see if it has removed the library from within BE.

If this doesn't work I'd suggest logging a call with Symantec support to get it removed from the BEDB.

Thanks!