Cannot Renew Maintenance Contract SBE 2012

Dear All,

I will renewing my maintenance contracts for BE2012, by following the instruction I'm trying to update the license.

I got license from distributor like this:

1. SYMC BACKUP EXEC 2014 AGENT FOR WINDOWS WIN PER SERVER RENEWAL ESSENTIAL 12 MONTHS EXPRESS BAND S
2. SYMC BACKUP EXEC 2014 SERVER WIN PER SERVER RENEWAL ESSENTIAL 12 MONTHS EXPRESS BAND S

After I trying to update the license, the expired of day is not change..

What should have to do, should I upgrade the SBE to 2014 before or any suggestion?

 

Thanks,

Hendra.