Forum Discussion

Lantek's avatar
Lantek
10 years ago

error 1310 when installing Symantec Backup Exec (Feature Pack 1)

I get the following error when trying to install this software:

Symantec Backup Exec -- Error 1310. Error writing to file o \\XXXXX\C$\Program Files\Microsoft SQL Server\MSSQL11.MSSQLSERVER\MSSQL\Binn\PTAF2C.tmp.  System error 0, please check that you have access to that folder.

Database is in another server and the user that is using to install is domain administrator which is supposed to have access to that folder.

Anyway we gave that folder everyone rights

Any idea of how to solve the problem ?

 

 

15
Backup and Recovery
Backup Exec
Upgrade
Windows Server (2003-2008)
  • SlaDER's avatar
    SlaDER
    10 years ago

    Try to Add object Computer with BE in group Administrators on Computer with SQL Server.

    It was the same problem, utilits ProcessMon log ACCESS DENIED to C$ share.

    After Success install remove from group.

  • SlaDER's avatar
    SlaDER
    Level 2
    10 years ago

    Try to Add object Computer with BE in group Administrators on Computer with SQL Server.

    It was the same problem, utilits ProcessMon log ACCESS DENIED to C$ share.

    After Success install remove from group.

  • lmosla's avatar
    lmosla
    Level 6
    10 years ago

    Have you tried the install with AV services stopped and disabled?

  • pkh's avatar
    pkh
    Moderator
    10 years ago

    Do not use the default or a production SQL instance for BE.  Create a seperate instance, preferably called BKUPEXEC first.  During the installation, point to this instance.

  • VJware's avatar
    VJware
    Level 6
    10 years ago

    Are remote connections (Named Pipes and TCP/IP) enabled at the remote SQL instance ?

    In addition to the folder rights, do ensure the BE account has full rights to the SQL registry keys as well.

     

  • SreerajNK's avatar
    SreerajNK
    Level 4
    10 years ago

    SlaDER's suggestion helped to resolve the same issue in my case. Thank you..

  • STME-VOX's avatar
    STME-VOX
    Level 1
    10 years ago

    Thanks SlaDER solution solved the issue, only you have to add the symantec backup exec computer object to the administrators group of SQL server.