Forum Discussion

fergot's avatar
fergot
Level 2
11 years ago

Export Command does not complete successfully.

Hi, I have a Dell Powervault 124T and run Backupexec v10d. Up until recently I could unlock slots by using the export function and then remove the tape manually. Now the job runs and runs but I no...
10.x and Earlier
Backup and Recovery
Backup Exec
Managing Backup Devices
Troubleshooting
Windows Server (2003-2008)
  • Larry_Fine's avatar
    Larry_Fine
    11 years ago

    1) make sure there is not an alert that you are missing on the alerts tab.  Maybe the setting got changed so they don't pop up anymore.

    2) use the SCSI tracer to see what is going on betweeen BE and your library.

    http://www.symantec.com/docs/TECH49432

    3) Do other utility jobs run?  such as inventory & import?  Possibly pause and unpause the server object in the BE GUI.

VJware's avatar
VJware
Level 6
11 years ago

Ideally, export jobs should "unlock" the autoloader, though if that's not happening, try to manually "unlock" the library and then run an export. Right-click on the autoloader from the Devices tab and choose Unlock.

Additionally, are you able to export from using the autoloader's UI itself ?