Forum Discussion

Inbay's avatar
Inbay
Level 4
13 years ago

Maintenance contract renewal

Hi All  we received the following on one of our client servers.This server runs on Microsoft Small Business server 2008 .   (Server: "server name") Some Backup Exec maintenance contracts are se...
2010
Backup and Recovery
Backup Exec
Licensing
  • CraigV's avatar
    CraigV
    13 years ago

    Hi,

     

    The benefit is that if you ever need support, you will get it. You're also not breaking any licensing terms you agreed too when the application was installed.

    LiveUpdate won't be affected, but you will get no help from Symantec if you ever needed it. It's the same as not renewing licenses for Microsoft every year for instance. They won't know you haven't until you need help. I have heard of software companies penalising you for using their software and not licensing it as per agreement, but whether or not Symantec does that is another story.

     

    Thanks!

  • pkh's avatar
    pkh
    13 years ago

    The most important thing about having a current maintenance contract then you can upgrade to the latest release free.  Otherwise you would have to pay for your upgrade.

CraigV's avatar
CraigV
Moderator
13 years ago

Hi,

 

The benefit is that if you ever need support, you will get it. You're also not breaking any licensing terms you agreed too when the application was installed.

LiveUpdate won't be affected, but you will get no help from Symantec if you ever needed it. It's the same as not renewing licenses for Microsoft every year for instance. They won't know you haven't until you need help. I have heard of software companies penalising you for using their software and not licensing it as per agreement, but whether or not Symantec does that is another story.

 

Thanks!