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bill_dunn's avatar
bill_dunn
Level 3
11 years ago

Media Catalog Issue

I am trying to restore a few files from a tape.  The tape is no longer in the server's catalog.  I have run the Inventory and Catalog jobs on the tape.  The Inventory job finishes fine but the Catalog job always fails with this error:

"The requested media (sequence number 2 in the media family being cataloged) was not listed in the catalog's media index, and thereforer, it could not be mounted.  No data from this media will be included in the disk based catalogs.  Performing an inventory operation on this media and rerunning the catalog operation should resolve the problem." 

I do not have the second volume and there is a good chance the job was cancelled before the second volume was inserted.

I have run the Inventory and catalog operations on the media multiple times and always get the same error.

It is running version 14.0 1798 (64 bit).

 

The files I want are on this first tape.  What can I do to get this tape cataloged?

 

Thanks

 

Bill

 

2012
Backup and Recovery
Backup Exec
Restore
Windows Server (2003-2008)
  • pkh's avatar
    pkh
    11 years ago

    You also need to uncheck the “Request all media in the sequence for catalog operations” option.

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  • lmosla's avatar
    lmosla
    Level 6
    11 years ago

    go to  Backup Exec Main Menu < Configuration and Settings < Backup Exec Settings < Catalog and clear the checkbox for Use storage-based catalogs

    then run the inventory and catalog job again.  

     

  • pkh's avatar
    pkh
    Moderator
    11 years ago

    You also need to uncheck the “Request all media in the sequence for catalog operations” option.

  • bill_dunn's avatar
    bill_dunn
    Level 3
    11 years ago

    I tried Inventory and catalog again with that change.  The error changes but the catalog operation still fails.  Now the error is "Final error: 0xe0000900 - The requested media is not listed in the media index and could not be mounted.  To add the media's catalog information to the disk-based catalogs, run an inventory operation on the media and resubmit the Catalog operation.  Final error category: Backup Media Errors. "

     

    I also tried unchecking "Request all media in the sequence for catalog operations" but it still fails.

     

    Is the media itself bad?  

  • CraigV's avatar
    CraigV
    Moderator
    11 years ago

    ...what are the Hard Write Errors like on that tape? Are they excessive at all?

    Thanks!

  • lmosla's avatar
    lmosla
    Level 6
    11 years ago
    Check Windows Events for System Errors: Event ID's 5,7,9,11,15 indicate hardware issues