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Ivan_Levkin's avatar
Ivan_Levkin
Level 4
13 years ago

The Backup Exec Server Service did not start. An internal error (-1) occurred in object 51

Hi guys downloaded the trial version of BE2012. Installed a new server Windows server2008 R2 Enterprise, it is completely updated. Managed installation of BE. The audit showed that all is well and I found a typical installation. Then restart the server. Then tried to run the Backup Exec 2012, but the launch was not successful, restart the service does not help. The service "Backup Exec Server" does not start. The log error:
"The Backup Exec Server Service did not start. An internal error (-1) occurred in object51"
Screenshot in Russian: http://savepic.su/1514105.htm.

 Any ideas?.

2012
Backup and Recovery
Backup Exec
Configuring
Error messages
Troubleshooting
  • Nick_Elmer's avatar
    Nick_Elmer
    13 years ago

    Sorry, From the debug, it looks like you are using a "Managed Server"(MMS) with a "Central Admin Server"(CAS). Let me know if this is not the case.

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  • CraigV's avatar
    CraigV
    Moderator
    13 years ago

    Hi,

     

    Did you perhaps use a domain account with domain admin rights for the Backup Exec service account?

    Any AV on that server perhaps blocking the services from running correctly, and if so, put in an exclusion and check again.

     

    Thanks!

  • Ivan_Levkin's avatar
    Ivan_Levkin
    Level 4
    13 years ago

    Hi!
    Hello, yes I am using a domain administrator account to backup, at one stage of the installation BE I entered the account, and she was granted additional privileges.

    In addition to Windows firewall on the computer any more which is not found, which couldblock the program, but it is off.
    Thank you!

  • Ivan_Levkin's avatar
    Ivan_Levkin
    Level 4
    13 years ago

    Yes, of course, immediately after the installation reboot the server, and then a few more times.

  • CraigV's avatar
    CraigV
    Moderator
    13 years ago

    OK...so try uninstalling the application and then reinstalling it, and also check and make sure that the service account used isn't locked out.

  • VJware's avatar
    VJware
    Level 6
    13 years ago

    Check if any liveupdate process such as lugetupdates.exe is running or not. If yes, end that process from the task mgr...

    If running any AV, please ensure that the BE services are exempted from AV scans..

    One other thing...did you choose the default SQL instance OR does this server also host SQL ?

  • Nick_Elmer's avatar
    Nick_Elmer
    Level 6
    13 years ago

    Hi Ivan,

    The server service is complaining about initializing your security configuration. Here is something you might want to try.

    Stop all of the Backup Exec services.
    Go into the Backup Exec install directory. This is usually in C:\program files\Symantec\Backup Exec.
    From there, go into the \Data folder.
    Here create a new folder called "Certs" or something like that, and MOVE all of your *.KEY and *.CRT files into this folder.
    Verify that there are no longer any .KEY or .CRT files in the data folder, and restart your services.

    Let me know if this allows the services to start. If not, we will need to enable debug logging to determine the cause.

    Thanks
    Nick

  • Ivan_Levkin's avatar
    Ivan_Levkin
    Level 4
    13 years ago

    Hello everyone.
    Service is off
    PS C: \ Users \ nn-levkin-iv> Get-Service-Name * update *
    Status Name DisplayName
    ---------------------
    Stopped LiveUpdate LiveUpdate

    The process does not exist:
    PS C: \ Users \ nn-levkin-iv> Get-Process-Name * update *
    PS C: \ Users \ nn-levkin-iv>

    During installation, I left all the default options, ie on the same server, install MSSQL anddatabase established in the default instance.

  • Ivan_Levkin's avatar
    Ivan_Levkin
    Level 4
    13 years ago

     

    Hi, Nick. Stopped the service and moved all CRT and KEY files into the directory "Certs":
         Directory: C: \ Program Files \ Symantec \ Backup Exec \ Data \ Certs

    Mode LastWriteTime Length Name
    ---------------------------
    -a --- 13.03.2012 14:23 1050 ActiveRC.crt
    -a --- 13.03.2012 14:23 887 ActiveRC.key
    -a --- 13.03.2012 14:23 924 ActiveSC.crt
    -a --- 13.03.2012 14:23 887 ActiveSC.key
    -a --- 13.03.2012 14:23 1050 ExpiringRC.crt
    -a --- 13.03.2012 14:23 887 ExpiringRC.key
    -a --- 13.03.2012 14:23 924 ExpiringSC.crt
    -a --- 13.03.2012 14:23 887 ExpiringSC.key

    then in the Data folder were only temporary files, DAT and MSSQL database with logs.After that started all the services through the Service Manager Symantec. Certificate filesand the keys were created again when you try to start the service SERVER, but the attempt failed. The situation remained the same.

    You talked about the inclusion of debug - how is it done?
    Thank you!