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robhull's avatar
robhull
Level 2
9 years ago

V-16-20062-55 SVCCopyServices:online:Failed to get the cluster id

I am getting the following error when trying to online the SVCCopyService on windows, this comes up immediately there is no delay in receiving the message in the Status window.

       V-16-20062-55
        (SERVERNAME) SVCCopyServices:RES-SVCCopyServices:online:Failed to get the cluster id    

We have exactly the same resource configuration on our UNIX system and this connects without any issues.

We have also been able to run the plink command in an elevated command prompt window and this can connect to the SAN and run queries so I am a bit stumped. I have attached screenshots of the testing and error logs.

Any suggestions would be greatly appreciated:

 

OS - Windows 2012 R2 Standard

VCS - 6.1

SAN - IBM V840

 

 

 

business continuity
Cluster Server
Error messages
Troubleshooting
Windows Server (2003-2008)
  • robhull's avatar
    robhull
    9 years ago

    Okay finally have a resolution.

    Thanks for all your help but it appears the latest version of plink does not work. I used version 0.58 and this seems to support the SVCCopyService.

    The documentation I was following was for an older version of Veritas clustering so assumed the latest version of plink would work...clearly not.

     

7 Replies

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  • Kapalin's avatar
    Kapalin
    Level 3
    9 years ago
    Hello, Could you please provide the below command output. From command prompt run lltstat -c | findstr cluster Thanks.
  • robhull's avatar
    robhull
    Level 2
    9 years ago

    Sure,

    lltstat -c | findstr cluster
        cluster: 7

     

     

  • RiaanBadenhorst's avatar
    RiaanBadenhorst
    Level 6
    9 years ago

    Hi,

     

    You'll get more information from the SVC agent log. I'm not familiar with SVC but I've been stuck with SRDF and Recover Point many times. The log will show you the command it trying to execute and you can then execute the same from via plink and see what it says.

    From your plink outoput I can already see that it mentions cluster IDs so I'm sure its referring to SVC cluster and not VCS.

    In some cases the command issued might also pop up in the engine_A.log. So check both.

  • robhull's avatar
    robhull
    Level 2
    9 years ago

    Nothing in both logs indicating the command being used.

     

  • robhull's avatar
    robhull
    Level 2
    9 years ago

    Okay finally have a resolution.

    Thanks for all your help but it appears the latest version of plink does not work. I used version 0.58 and this seems to support the SVCCopyService.

    The documentation I was following was for an older version of Veritas clustering so assumed the latest version of plink would work...clearly not.