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WiTSend's avatar
WiTSend
Level 6
13 years ago

CA install errors

I'm installing CA v10 on a new W2k8r2 server.  EV9sp1 installed (not configured) and all other pre-reqs set.  I'm getting  error id 372 and 364 when the Accleerator Manager Service is started and cannot open the EVBAAdmin website.

 

BTW, I got the same errors when attempting to install CA9sp1 on a running EV9sp1/W2k3sp2 server that is running a Journal Archive Task. 

 

What am I missing? 

Compliance Accelerator
Information Governance
Installing
Troubleshooting
  • WiTSend's avatar
    WiTSend
    13 years ago

    McAfee was causing the problem.  Once I disabled McAfee it worked fine.  Now I just have to configure McAfee to allow the accelerator .exe as allowed.

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  • TonySterling's avatar
    TonySterling
    Moderator
    13 years ago

    Can you post the text of those errors? 

    Did the virtual directory get created?

  • WiTSend's avatar
    WiTSend
    Level 6
    13 years ago

    Yes, the virtual directory is created.

    Error ID 364

    APP AS - Customer ID: -1 - Remoting: Failed to initiliase remoting. System.Net.Sockets.SocketException: Only one usage of each socket address (protocol/network address/port) is normally permitted

    at System.Net.Sockets.Socket.DoBind(EndPoint endPointSnapshot, SocketAddress socketAddress)

    at System.Net.Sockets.Socket.Bind(EndPoint localEP)

    at System.Net.Sockets.TcpListener.Start(Int32 backlog)

    at System.Net.Sockets.TcpListener.Start()

    at System.Runtime.Remoting.Channels.ExclusiveTcpListener.Start(Boolean exclusiveAddressUse)

    at System.Runtime.Remoting.Channels.Tcp.TcpServerChannel.StartListening(Object data)

    at System.Runtime.Remoting.Channels.Tcp.TcpServerChannel.SetupChannel()

    at System.Runtime.Remoting.Channels.Tcp.TcpServerChannel..ctor(IDictionary properties, IServerChannelSinkProvider sinkProvider, IAuthorizeRemotingConnection authorizeCallback)

    at System.Runtime.Remoting.Channels.Tcp.TcpServerChannel..ctor(IDictionary properties, IServerChannelSinkProvider sinkProvider)

    at KVS.Accelerator.Server.CommonStarter.InitRemoting()

     

    Error ID 372 

    APP AS - Customer ID: -1 - Error When Starting the Accelerator Service. System.Net.Sockets.SocketException: Only one usage of each socket address (protocol/network address/port) is normally permitted

    at KVS.Accelerator.Server.CommonStarter.InitRemoting()

    at KVS.Accelerator.Server.CommonStarter.Start()

    at KVS.Accelerator.Server.AcceleratorServiceProcessor.MainThread()

  • TonySterling's avatar
    TonySterling
    Moderator
    13 years ago

    Sounds like the port is already in use.  Is DA installed on here?

    What is the port it is set to use in the config?

  • WiTSend's avatar
    WiTSend
    Level 6
    13 years ago

    DA is not installed on this server.  Actually, nothing is, except the pre-reqs.  But...  I'l try changing the port and see what happens.

  • WiTSend's avatar
    WiTSend
    Level 6
    13 years ago

    Changed the port to 8086, vice the default 8085, no change.  Same errors.

  • WiTSend's avatar
    WiTSend
    Level 6
    13 years ago

    McAfee was causing the problem.  Once I disabled McAfee it worked fine.  Now I just have to configure McAfee to allow the accelerator .exe as allowed.

  • TonySterling's avatar
    TonySterling
    Moderator
    13 years ago

    I was just getting ready to ask about AV or a Firewall but was stuck on a call! cool

     

    Glad you got it sorted...