I will contact you offline on this i want to know who is involved in the install
On a normal EV integration you dont use the VSA account on the services
You create an account on the domain lets say called CWAppAdmin
This account needs to be added to the Power Administrator role in EV
The EsaEVCrawlerService and the EsaEVRetriever service need to use this account
The account also needs to be local admin on the Clearwell appliance
Once that is done you next add a source account within Clearwell to do all the talking with EVfor holds and collections and such. This source account should be the VSA account.
Finally you need to add EV as a source and select the VSA account which you specified as the source account in Clearwell for EV
