Forum Discussion

Caio_Cerazi's avatar
Caio_Cerazi
Level 3
11 years ago

Archive Explorer Error - Doesn't appear any folder

Hi all,   We are encountering a problem with all EV clients. When we try to access Archive Explorer through Outlook doesn't appear any Vault Store.   I try to access through IE and doesn't wo...
Enterprise Vault
Error messages
Information Governance
Troubleshooting
Windows 7
  • Caio_Cerazi's avatar
    Caio_Cerazi
    11 years ago

    Solved.

     

    The web Filter was blocking Remote View nd for some reason AE is not working.

     

    Thanks.

JesusWept3's avatar
JesusWept3
Level 6
11 years ago

Thats the thing, if vault cache is disabled, and you have AE set to Always use offline, then you will get that error, so can you check that policy?