Attachments Missing from Archived items

Hi All

EV 7 SP2
Windows Server 2003
Exchange 2008

Well the problem is since we migrated from exchange 2003 to 2008 it appears that the attachments in our archived items has disappeared and are replaced with the properties of the attachments at the bottom of the email. If I open up the email account on the EV server it also does not give me any issues

Tried recreating the Outlook Profile and reinstall the client

Only one user in the company does not have the issue.

Any ideas?

Enterprise Vault

Information Governance

Troubleshooting

Nick_White
15 years ago
If the client version is EV 7.0 then you may not have installed the custom forms properly for automatic distribution to all users. There is a section on how to do this in the installation and configuration help file on the EV server which would be worth checking. I don't have an EV 7.0 help file available so I can't point you to exactly the right page but it was called something like "deploying the forms." You can install the forms locally too, but it would be best to install them so that they are automatically downloaded by Outlook when someone selects or opens an archived item

11 Replies

Nick_White
Level 6
15 years ago
Can you post a screenshot of an affected item? Also, presumably if you search for the items in the Archive then the attachments are all there?
Rob_dos_Ramos
Level 6
15 years ago

You can find the item in the search with out any issues.
Rob_dos_Ramos
Level 6
15 years ago
Nick_White
Level 6
15 years ago
Thanks Rob,

it looks like our shortcut code isn't being used. When you view archived items in the Outlook folder view do they have the EV custom shortcut icon or are they appearing as normal mail messages?
TonySterling
Moderator
15 years ago

Also, does this user have the EV Client installed? What version of Outlook are they?
Rob_dos_Ramos
Level 6
15 years ago
They not displaying the shortcut
Rob_dos_Ramos
Level 6
15 years ago
Client is installed and some are using outlook 2003 and some 2007.
Nick_White
Level 6
15 years ago
If the client version is EV 7.0 then you may not have installed the custom forms properly for automatic distribution to all users. There is a section on how to do this in the installation and configuration help file on the EV server which would be worth checking. I don't have an EV 7.0 help file available so I can't point you to exactly the right page but it was called something like "deploying the forms." You can install the forms locally too, but it would be best to install them so that they are automatically downloaded by Outlook when someone selects or opens an archived item
Rob_dos_Ramos
Level 6
15 years ago
Will do and Ill give you some feedback tomorrow.

Thanks guys for all your assistance I am pretty sure this is the problem.

Can't believe I missed it.
Nick_White
Level 6
15 years ago
In EV 8.0 the client installs the forms locally, so it's something that I tend to forget about too for older versions!

Nick