cannot zap mailbox; error creating mapi session exchange 2010
hello,
i have upgraded our EV Environment to EV 9.0.1.
We are using Exchange 2010 and Outlook 2010 on the client. Since i have a problem with mailboxes which where disabled prior to the upgrade not archiving any mails, i have an ongoing support call with symantec.
they asked me to zap the mailboxes using evpm and try again. According to other threads this could really sort things out, but unfortunately i am unable to create the privileged MAPI Session.
i am alwas getting the following:
Creating privileged MAPI session ...
Error creating privileged MAPI session
The eventlog shows the following error:
An error has been reported by ConfigureMsgService. It may be due to a problem contacting a Global Catalogue Server.
Exchange Server: PLATSRV055
Mailbox: _evs@pierre-lang.com
Error: MAPI_E_NETWORK_ERROR 0x80040115Creating privileged MAPI session ...
Error creating privileged MAPI session
According to Symantec Support this refers to a problem with the Global Catalog and i should use a registry key to use a certain global catalog.
According to Microsoft this setting is no longer in use with exchange server 2010 and should not be used!
Exchange 2010 uses the Client Access Server instead.
I have no idea how to zap the mailboxes.
Any Ideas what could cause the problem?
I am using the Vault Service Account and i am logged on to the server console with the vault service account.
the problem exists for 4 months now and i am getting tired trying the different things.
First, the article. EVNoodles refers to:
The Closest GC and DS Server registry values that are specified in this article will not work correctly if the mailbox is hosted on Exchange Server 2010. In this case, the Closest GC key should never be used, and the value of the DS Server entry should be set to the Fully Qualified Domain Name of the Exchange Server 2010 CAS.
Regarding the name, I am wrong. I am zapping PERMISSIONS on the archive, not zapping the mailbox.If you want to get the specific distinguished name, run the Mailbox task in report mode, and get it from there.
GJ