Enterprise Vault 10 forward archived items issue

Hello,

 

I have a small situation :

Windows Server 2008 environment, with Outlook 2003, 2007, and Symantec Enterprise Vault 10.

I understand that when I try to drag and drop or attach an archived Outlook item to a new message will only attach the shortcut and not the original message.

But when i want to forward an archived item, with Outlook 2010 is not in exchange cache mode, forwarding does not work, by right clicking - forward or trying directly forward from the tab.

On the other hand in Outlook 2003, forwarding from the menu works with cache mode enabled or disable, but not with right clicking.

 

Please see below the Outlook client log

 

OutlookItemEvents::AttachmentAdd: 0x0

 Due to a restriction in Outlook, Enterprise Vault cannot process attachments when Outlook is not in cached mode

~OutlookItemEvents::AttachmentAdd: 0x80004005

OutlookItemEvents::AttachmentAdd: 0x0

 Due to a restriction in Outlook, Enterprise Vault cannot process attachments when Outlook is not in cached mode

 

Any help will be much appreciated.