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renzo_eberhart's avatar
renzo_eberhart
Level 3
12 years ago

Enterprise Vault 10 Outlook Plug-In Search Vault Error

Hello

We have an Enterprise Vault 10.0.1.1171 Archive System for Exchange in our envirement.
Archiving is working fine, however some Clients get an Error "The XML page cannot be displayed" when the try to "Search Vaults" in Outlook 2010 over the EV 10.0.5267 Outlook Plugin.


 

The search over the webtool http://ev10/Enterprisevault/search.asp? works fine so I think something must be wrong on the client side.
I reinstalled the Outlook Plugin and run the ResetEVClient.exe, but both without any success, the error still comes.
Does anybody have a clue what could be thr problem?

Thank you very much for your help and regards

Renzo

 

Enterprise Vault
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Information Governance
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  • renzo_eberhart's avatar
    renzo_eberhart
    12 years ago

    after creating a new windows profil the search vault over outlook was working.

    thanks for your help

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  • renzo_eberhart's avatar
    renzo_eberhart
    Level 3
    12 years ago

    thanks for your help and time. I will check this tomorrow and let you know if i found any clues.

    regards

  • Rob_Wilcox1's avatar
    Rob_Wilcox1
    Level 6
    12 years ago

    Does the 'View Source' have the reference to that XSL file in .. like I showed above?

    Does that file exist on disk? (On the EV server in the location mentioned relative to the webapp folder)

  • renzo_eberhart's avatar
    renzo_eberhart
    Level 3
    12 years ago

    yes it has, also the file exist on the server, user with the same href="V10.0.1.1171/de/searcho2k.xsl"  are working.

    thanks

    <?xml version="1.0"?>

    <?xml-stylesheet type="text/xsl" href="V10.0.1.1171/de/searcho2k.xsl" ?>

    <EVSEARCH>

    <NOBROWSERSEARCHLINK/>

    <MAILBOX>

    <ALIAS>SMTP:x@y.ch</ALIAS>

    <ALIASJS>SMTP:x@y.ch</ALIASJS>

    <SERVER>EXC02</SERVER>

    <SERVERJS>EXC02</SERVERJS>

    </MAILBOX>

    <ALLOWRESTORE/>

     

  • Rob_Wilcox1's avatar
    Rob_Wilcox1
    Level 6
    12 years ago
    Hmm, it would be good to know what is causing it. What sort of numbers of people are affected? Have you tried either a new windows profile or a new outlook profile on one of the users? If a working user logs into a machine owned by a non working user, what happens?
  • renzo_eberhart's avatar
    renzo_eberhart
    Level 3
    12 years ago

    as i know there are 4 users affected. Didn't yet try a new profile, will try this today and let u know.

    thanks and regards

  • renzo_eberhart's avatar
    renzo_eberhart
    Level 3
    12 years ago

    after creating a new windows profil the search vault over outlook was working.

    thanks for your help