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renzo_eberhart's avatar
renzo_eberhart
Level 3
12 years ago

Enterprise Vault 10 Outlook Plug-In Search Vault Error

Hello

We have an Enterprise Vault 10.0.1.1171 Archive System for Exchange in our envirement.
Archiving is working fine, however some Clients get an Error "The XML page cannot be displayed" when the try to "Search Vaults" in Outlook 2010 over the EV 10.0.5267 Outlook Plugin.


 

The search over the webtool http://ev10/Enterprisevault/search.asp? works fine so I think something must be wrong on the client side.
I reinstalled the Outlook Plugin and run the ResetEVClient.exe, but both without any success, the error still comes.
Does anybody have a clue what could be thr problem?

Thank you very much for your help and regards

Renzo

 

Enterprise Vault
Error messages
Information Governance
Troubleshooting
  • renzo_eberhart's avatar
    renzo_eberhart
    12 years ago

    after creating a new windows profil the search vault over outlook was working.

    thanks for your help

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  • ZeRoC00L's avatar
    ZeRoC00L
    Level 6
    12 years ago
    Check desktop policy settings for differences between working and non-working situations. Also check proxy settings. I have had a situation where proxy exclusion settings were preventing the correct working of the EV client.
  • TonySterling's avatar
    TonySterling
    Moderator
    12 years ago

    Is this only OL 2010 users or do OL 2007 users have the same problem?

    Also, do you have the newest client to try?

  • renzo_eberhart's avatar
    renzo_eberhart
    Level 3
    12 years ago

    Hello

    Thanks for your answers.

    Checked the Desktop Policy, some users in the same policy don't have the Problem.
    This just happens in the "Search Vaults", the Archive Explorer is working over Outlook.

    Also checked the Proxy settings, should be fine, same settings on a working client and a not working client.

     

    thanks and regards

  • renzo_eberhart's avatar
    renzo_eberhart
    Level 3
    12 years ago

    Hi

    We have just Outlook 2010 User/Clients.  Yes I have the newest Client(10.0.5267).

    Thanks and regards

  • ZeRoC00L's avatar
    ZeRoC00L
    Level 6
    12 years ago
    Is the problem moving with the user ? So if you let a user logon to another PC, does it move the issue with him/her or not ?
  • Rob_Wilcox1's avatar
    Rob_Wilcox1
    Level 6
    12 years ago

    What happens if they open the searcho2k.asp page in Internet Explorer?

    What happens if they try to access Archive Explorer from Outlook, and from Internet Explorer?

     

    What version of Internet Explorer, and Windows is this on?

  • renzo_eberhart's avatar
    renzo_eberhart
    Level 3
    12 years ago

    If we open the http://ev10/EnterpriseVault/searcho2k.asp? page in Internet Explorer we get the same error as over Outlook.

    The Archive Explorer we can open from the Internet Explorer and from Outlook.

    the OS is Windows 7 64bit and IE 9.
    Maybe it's something "wrong" with the IE Settings?

    Thanks for your help

  • Rob_Wilcox1's avatar
    Rob_Wilcox1
    Level 6
    12 years ago

    If you right click and View Source, on the page when the error comes back, does that give any more clues?

     

    On the EV server the .XSL style sheets are stored in WebApp\EV version Number\language

     

    So maybe they are hitting the EV server with a language that isn't actually recognised?  That language *might* be coming from their IE settings on their local machine.

     

    For example, on my working example =

     

    <?xml version="1.0"?>
<?xml-stylesheet type="text/xsl" href="V9.0.3.1164/en/searcho2k.xsl" ?>
<EVSEARCH>
<MAILBOX>
<ALIAS>SMTP:rob@ev.local</ALIAS>
<ALIASJS>SMTP:rob@ev.local</ALIASJS>
<SERVER>DC</SERVER>
<SERVERJS>DC</SERVERJS>
</MAILBOX>
<ALLOWRESTORE/>

     

    You can see there where the XSL is referenced.