Forum Discussion

yilmazbalci's avatar
yilmazbalci
Level 3
9 years ago

Enterprise Vault Indexing Service is stopping after start.

Hi All,

I'm in trouble with Enterprise Vault Indexing Service ! I've read many article but could not find any solution. Please share your opinion.

I've installed new Enteprise Vault 11.0.1 version on Windows Server 2012 R2 for my organization.I've completed all requirements before installing vault according to installation documents. 

I configured Vault Store Group, Vault Store, Index Files and Partition without any errors.

Alll services are running except "Enterprise Vault Indexing Service". I'm starting the service successfully. But, 15 seconds later It's suddenly stopping.

I completed this articles ;

https://www.veritas.com/support/en_US/article.HOWTO59060

https://www.veritas.com/support/en_US/article.TECH180539

http://www.veritas.com/community/forums/problems-starting-ev-indexing-service-after-upgrade-1003

I reinstalled Enterprise Vault Binaries again ! Nothing has changed!

Please find event at Details below and on attachment.

Event code: 3008 
Event message: A configuration error has occurred. 
Event time: 2/25/2016 12:00:20 PM 
Event time (UTC): 2/25/2016 10:00:20 AM 
Event ID: ce136b7f3ed246e5a9c82bed3e22d540 
Event sequence: 1 
Event occurrence: 1 
Event detail code: 0 
 
Application information: 
    Application domain: /LM/W3SVC/1/ROOT/EVIndexing-6-131008680199856169 
    Trust level: Full 
    Application Virtual Path: /EVIndexing 
    Application Path: C:\Program Files (x86)\Enterprise Vault\EVIndexing\www\asp\ 
    Machine name: VaultServer01 
 
Process information: 
    Process ID: 6340 
    Process name: w3wp.exe 
    Account name: IIS APPPOOL\EVIndexingPool 
 
Exception information: 
    Exception type: ConfigurationErrorsException 
    Exception message: Sections must only appear once per config file.  See the help topic <location> for exceptions. (C:\Windows\Microsoft.NET\Framework64\v2.0.50727\Config\web.config line 346) 
 
Request information: 
    Request URL: http://localhost/evindexing/velocity.aspx?v.app=api-soap& 
    Request path: /evindexing/velocity.aspx 
    User host address: ::1 
    User:  
    Is authenticated: False 
    Authentication Type:  
    Thread account name: IIS APPPOOL\EVIndexingPool 
 
Thread information: 
    Thread ID: 6 
    Thread account name: IIS APPPOOL\EVIndexingPool 
    Is impersonating: False 
    Stack trace:    at System.Web.HttpRuntime.HostingInit(HostingEnvironmentFlags hostingFlags)
 
 
Custom event details: 
 

Enterprise Vault
Information Governance
Windows Server (2003-2008)
  • yilmazbalci's avatar
    yilmazbalci
    9 years ago

    Hi all,

    I fixed issue !!! This is web.config issue. How i fixed ?

    Before i've installed Enterprise Vault, I started deployment scanner for complete requirements. I had written specified parameters into web.config related on "http://support.microsoft.com/kb/2803161"

     

    screen1.png

     

     

    <system.serviceModel>
<serviceHostingEnvironment>
<add name="net.tcp" transportConfigurationType="System.ServiceModel.Activation.TcpHostedTransportConfiguration, System.ServiceModel, Version=3.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089" />
<add name="net.pipe" transportConfigurationType="System.ServiceModel.Activation.NamedPipeHostedTransportConfiguration, System.ServiceModel, Version=3.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089" />
<add name="net.msmq" transportConfigurationType="System.ServiceModel.Activation.MsmqHostedTransportConfiguration, System.ServiceModel, Version=3.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089" />
<add name="msmq.formatname" transportConfigurationType="System.ServiceModel.Activation.MsmqIntegrationHostedTransportConfiguration, System.ServiceModel, Version=3.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089" />
</serviceHostingEnvironment>
</system.serviceModel>

     

    Microsoft misled me !!! I deleted this parameters into web.config file. And i repaired my index files ! It's working now !

    I recommend that you never change the web.config file before installation !

     

    Thanks for your helps !

     

  • PRADiiP's avatar
    PRADiiP
    Level 4
    9 years ago

    Can you capture the Dtrace log for  1minute for the Indexing service and share that

  • JimmyNeutron's avatar
    JimmyNeutron
    Level 6
    9 years ago

    Make sure IIS  and World WIde publishing service is running. Ive seen situations where dependant services will prevent the Index service from starting. 

     

     

  • JesusWept3's avatar
    JesusWept3
    Level 6
    9 years ago
    Here's a question, do you have an EV server that index does work? The error is with NET Frameworks configuration, it's literally telling you the XML has duplicate sections
  • JesusWept3's avatar
    JesusWept3
    Level 6
    9 years ago
    Can you post this file from the server please? C:\Windows\Microsoft.NET\Framework64\v2.0.50727\Config\web.config
  • Massimo_Vagli's avatar
    Massimo_Vagli
    Level 4
    9 years ago

    Hello, 

    I would definitely suggest to open a support case for this kind of issues.

    Still I have reviewed the dtrace and found few instances of "charset=utf-8 of the response message does not match the content type of the binding"

    Have a look at this technote https://www.veritas.com/support/en_US/article.TECH204925 (it does not match at 100% but it could definitely be helpful)

    Massimo