Forum Discussion

nmauri's avatar
nmauri
Level 3
10 years ago

Enterprise Vault: Item has been archived by Enterprise Vault

There are some users that access all to the same account (secondary), but when they open an archived email (Outlook 2010) they do not see the attachments. It is showed the message from the screen:...
Enterprise Vault
Error messages
Information Governance
Troubleshooting
Windows Server (2003-2008)
  • nmauri's avatar
    nmauri
    10 years ago

    Solution:

    Reinstall "Symantec Enterprise Vault HTTP-only Outlook Add-In in all the PC with problems.

    Thank Rob.Wilcox and GabeV for the help!

     

     

GabeV's avatar
GabeV
Level 6
10 years ago

Hello nmauri,

This technote explains how to run a dtrace:

www.symantec.com/docs/TECH38122 

For this issue, you need to dtrace several processes, such as StorageOnlineOpns, RetrievalTask, StorageRestore, w3wp and AgentClientBroker. However, I suggest you to open a case with support to assist you further.

I hope this helps.