Forum Discussion

LanceMa's avatar
LanceMa
Level 3
7 years ago

Enterprise vault Not Archiving mailboxes

Hi All Need your assistance on this one as I can’t seem to resolve the issue and have tried almost everything. I have users that are based overseas some mailboxes archive but others don’t. What I h...
  • LanceMa's avatar
    LanceMa
    7 years ago

    Hi,

    I may have found the solution to my problem the mailbox contains corrupt items that are causing the loop and failing to continue with the remainder of the items in the mailbox. sadly the ContinueOnMissingItemErrors does not work in this environment for some strange reason and had to set the set failed messages 'Do not archive' in the policy. This will mark the corrupt items so they not processed again.

    Non-corrupt items are now being processing as normal but will monitor as I don’t want to get my hopes up as yet. will update the post by EOB tomorrow

     

     

GertjanA's avatar
GertjanA
Moderator
7 years ago

Hello Lance,

Are the affected mailboxes perhaps over quota somehow. If EV can't write (which is basically what it does when replacing the original with a shortcut) you'll see this behaviour.

 

  • LanceMa's avatar
    LanceMa
    Level 3
    7 years ago

    Hi Gertjan , thank you for your reply. We have extended the mailbox quota on these mailboxes already to make sure there is space to replace the original item with the stub so i dont know if that would be the issue. We are able to manually archive items and folder but the schedule archive do not seem to be working as it should just very strange

    Here is the Excahnge Mailbox limite from SQL

    MbxArchivingStateMbxExchangeStateExchangeMbxTypeMbxWarningLimitMbxSendLimitMbxReceiveLimitMbxSizeMbxItemCount
    101734003273400320180103439507
    • GertjanA's avatar
      GertjanA
      Moderator
      7 years ago

      Hello again,

      In Exchange Management Shell, can you do the below command for one of the affected mailboxes?

      get-mailbox 'account' | FL

      look at ProhibitSendQuota, ProhibitSendReceiveQuota, UseDatabaseQuotaDefaults, MaxSendSize, MaxReceiveSize. Maybe one of these is different than what you see in EV. You wrote you zapped the archive, have you also tried zapping the mailbox? This will remove the hidden message. Rerun provisioning, re-enable user, connect to existing archive.

      If that also fails, you might need to involve support, as they can do better investigation online.

      • LanceMa's avatar
        LanceMa
        Level 3
        7 years ago

        Hi

        The following is set as 

        ProhibitSendQuota : 7 GB (7,516,192,768 bytes)
        ProhibitSendReceiveQuota : Unlimited
        UseDatabaseQuotaDefaults : False
        MaxSendSize : Unlimited
        MaxReceiveSize : Unlimited

        Unfortunately we are unable to request support from Veritas as they will not support the version currently installed as it EOS and have to upgrade to the latest version but nots not an option at the moment

        Sorry I meant that I zapped the mailbox not the archive by using the following ini

        [Directory]

        DirectoryComputerName=
        SiteName=EVDBNSITE

        [Mailbox]
        DistinguishedName =

        [Folder]
        Name = Mailboxroot
        Enabled = True