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trebor75's avatar
trebor75
Level 2
12 years ago

Enterprise Vault Outlook Add-in not displaying

Hello,

I am trying to get the EV Outlook Add-in to function. It installs successfully and is Enabled, but does not show up as a menu item in Outlook. I verified that the appropriate registry keys are created because I found some articles about that causing a similar issue. I'm running 64 bit Windows 7 with 32 bit Outlook 2010 and we are running Enterprise Vault Version 10.0.1.1171. The version of the add-in that I have installed (from Programs and Features) shows version 10.0.5267.

I've tried uninstalling/reinstalling many times. Does anyone know how I can get it working?

Thanks for any help!

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  • TonySterling's avatar
    TonySterling
    12 years ago

    Or you can use this client version that has some hotfixes:

    Cumulative Client Hotfix - Symantec Enterprise Vault for Microsoft Exchange 10.0.1 Build 1187

    Article:TECH192510  |  Created: 2012-07-06  |  Updated: 2012-07-06  |  Article URL http://www.symantec.com/docs/TECH192510

     

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  • trebor75's avatar
    trebor75
    Level 2
    12 years ago

    Nvm. My teammate who got it working has the 10.0.1.1171 add-in installed and it is working, so I just need to track down that installer. Thanks anyway.

  • trebor75's avatar
    trebor75
    Level 2
    12 years ago

    Thank you, Leslie. Can you tell me where I can download the 10.0.1.1171 add-in?

  • TonySterling's avatar
    TonySterling
    Moderator
    12 years ago

    You should contact your EV Administrator and ask them for the client install files.  It is downloaded with the EV Server installation media.

     

    Regards,

     

  • TonySterling's avatar
    TonySterling
    Moderator
    12 years ago

    Or you can use this client version that has some hotfixes:

    Cumulative Client Hotfix - Symantec Enterprise Vault for Microsoft Exchange 10.0.1 Build 1187

    Article:TECH192510  |  Created: 2012-07-06  |  Updated: 2012-07-06  |  Article URL http://www.symantec.com/docs/TECH192510

     

  • tarkus0407's avatar
    tarkus0407
    12 years ago

    try looking at the add-ins in outlook 2010.  when i see the Enterprise vault not showing up as a tab, it is usaully that add-in is disabled.  you will just need to renable it.

  • trebor75's avatar
    trebor75
    Level 2
    12 years ago

    I have the add-in and it's not disabled. Just tried installing the hotfix suggested by TonySterling above, but that hasn't helped.

  • JesusWept3's avatar
    JesusWept3
    Level 6
    12 years ago

    It could be that Outlook is set to use Outlook Anywhere and the policy you are under is set to unload the client if RPC over HTTP is used, so you may want to try unchecking Outlook Anywhere from your profile and try again.

    That being said, Outlook Anywhere may re-enable itself if a slow connection is detected, and then the client will once again unload unless the policy is changed.

    Other things may be that the mailbox you are connecting to isn't enabled
    It could be that the OST isn't pulling down the hidden message correctly
    or it could be that the desktop policy is set to hide all those buttons from you