Entreprise Vault Issue.
Good Evenin, Morning, Night
Dear forum members,
I need some assistance related to a Entreprise Vault issue
with Microsoft Office 2010 service pack 2
the version of vault we are using is has follows:
EnterpriseVaultOutlook2010_10_0_2_1112
Currently the issue is when the user tries to archive anything or move an item in outlook into Vault directly he gets the error message. below
The error is in french but a brute translation is that : Impossible to move objects, You can't modify your virtual vault cause
your inbox is not configurated for archiving
Can anyone assist me with this issue?
Thank you very much for the assistance
Best Regards
Does the archive belong to the primary mailbox?
is the mailbox definitely enabled and not disabled?
can you archive manually in the mailbox?
Would just try synchronizing the mailbox manually via the archive task and restart Outlook, and if that doesn't work, try going out of cached excahnge mode and back in to cached exchange mode and try again, because it could be that its not downloading the hidden message in to the OST correctly
