Forum Discussion

CadenL's avatar
CadenL
Level 6
7 years ago

EV - shortcut deletion behaviour?

The EV server has the setting to retain the archived item when the users deletes a shortcut from within Outlook. Is there a way to retrospectively change this so that any shortcuts that have been deleted by users can be removed from the users archive?

I have a need to restore the users archives back to their mailboxes and want to avoid restoring items that the users have already deleted.

many thanks

  • VirgilDobos's avatar
    VirgilDobos
    7 years ago

    Hi mate,

    As far as I know, this is not possible. You can do the vice-versa, ie. delete the shortcuts of those emails deleted from the archive, but the other way around not possible per my experience.

  • CConsult's avatar
    CConsult
    7 years ago

    I do not think that there is a way to do this properly.

    Do you also have a policy that deletes shortcuts after a while?

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  • VirgilDobos's avatar
    VirgilDobos
    Moderator
    7 years ago

    Hi mate,

    As far as I know, this is not possible. You can do the vice-versa, ie. delete the shortcuts of those emails deleted from the archive, but the other way around not possible per my experience.

  • CConsult's avatar
    CConsult
    Moderator
    7 years ago

    I do not think that there is a way to do this properly.

    Do you also have a policy that deletes shortcuts after a while?

    • CadenL's avatar
      CadenL
      Level 6
      7 years ago

      Thanks for the replies

      Shortcuts aren't deleted as aprt of the policy so it's only items that the users have manually deleted. I don't actually think there will be that many as users tend to delete much of their email before it's archived, but some users do delete old shortcuts from time to time.