EV client - problems opening archived items
EV Client 10.0.1, EV server version 9.0.0.
Some users have problems when opening same archived e-mail more than one time.
First time they open the archived e-mail in outlook (dobbel-click), it is opening as usual.
Next time, only the shortcut is opened.
If the user try another archived e-mail, this is opening fine the first time, then this is failing as well.
The same problem occurs from Archive Explorer and Archive Search,
I did set the tracing to max on the client, and in this log I can see the URL to the archived item. If I copy this URL to IE, I can open the archived item several times without problems.
Any tips on this problem?
It appears that the download the second time around works, but the error is when trying to write that file to disk:
06/06/2013 10:01:15.518[6344][L]: DesktopCommon::WriteAndOpenFile: 0x0 06/06/2013 10:01:15.519[6344][L]: DesktopCommon::GetEVTempPath: 0x0 06/06/2013 10:01:15.519[6344][L]: ~DesktopCommon::GetEVTempPath: 0x0 06/06/2013 10:01:15.520[6344][L]: ~DesktopCommon::WriteAndOpenFile: 0x80070020
If that error code is a windows error code then it means 'sharing violation'.
What's happening with regards to antivirus on this workstation? Any chance that you can exclude the TEMP path from the scanning, or completely uninstall A/V, and see if fixes it....