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Tonaco_pt's avatar
Tonaco_pt
Moderator
4 years ago

EV Indexing Server minimum services

Hello, I install a new Indexing server and added to the Index Server Group, moved all the indexes removed the old server. Now, indexing tasks stay stuck in "Inactive" forever. All items are archiv...
  • GertjanA's avatar
    GertjanA
    4 years ago

    Hello

    You need at least Administration/Directory/Indexing/Taskcontroller service.

    Are we talking the tasks like Verify/Sync/Rebuild, or the Index Admin task itself?

    If the first, it might be the index admin task is not having a schedule. Can you right click Index Administration Task, and select Run Now. (on the indexing server). when it says 'processing', check again in the index monitor page. Verify the indexlocations are not in backup mode. If possible, clear backup mode on indexes on the site-level, even if EV shows no backup mode is set. 

    Was this an existing task? Then see if you can stop it, then create a new task doing the same. If that works, there might be a reference to the 'old' indexing service somewhere. (applies to both the index admin task as to sync/verify/rebuild)

    If necessary, stop Indexservice, and task controller, start dtrace on indexserver, start services. See if you spot something there.

GertjanA's avatar
GertjanA
Moderator
4 years ago

Hello

You need at least Administration/Directory/Indexing/Taskcontroller service.

Are we talking the tasks like Verify/Sync/Rebuild, or the Index Admin task itself?

If the first, it might be the index admin task is not having a schedule. Can you right click Index Administration Task, and select Run Now. (on the indexing server). when it says 'processing', check again in the index monitor page. Verify the indexlocations are not in backup mode. If possible, clear backup mode on indexes on the site-level, even if EV shows no backup mode is set. 

Was this an existing task? Then see if you can stop it, then create a new task doing the same. If that works, there might be a reference to the 'old' indexing service somewhere. (applies to both the index admin task as to sync/verify/rebuild)

If necessary, stop Indexservice, and task controller, start dtrace on indexserver, start services. See if you spot something there.

  • Tonaco_pt's avatar
    Tonaco_pt
    Moderator
    4 years ago

    Hi GertjanA,

    I only have those 4 EV services.

    Yes, we are talking about tasks like Verify/Sync/Rebuild.

    The EV Indexing Tasks is schedule to run all day, only stop 3 times (1h each time for backup)

    Yes, EV Indexing Tasks is says 'processing' because I perform a "Run Now", is like that since 9:00 GMT.

    I verified that Location have enough space, are not in backup mode nor the are closed. 

    I don't know where to look for the reference for the decommissions server

    I'll run a DTRACE off office hour 

  • Tonaco_pt's avatar
    Tonaco_pt
    Moderator
    4 years ago

    I stop Indexservice, and task controller and restart the service, didn't do the DTRACE and the tasks completed.

    In the weekend I restart the servers and had no luck.

    I didn't know what made it work.

    Sorry for wasting your time.

    António

    • GertjanA's avatar
      GertjanA
      Moderator
      4 years ago

      Hello Antonio,

      You are not wasting my time (or that of others here). Some issues are puzzling, others are resolved by a service restart, or even a reboot. (if all fails, reboot).

      I am glad to see it started working after the restart of services. You might want to run a simple verify on a few archives, just to see if that now starts as expected. 

      Thanks for marking as a solution, although it was not really the solution. Keep asking the questions!

      • Tonaco_pt's avatar
        Tonaco_pt
        Moderator
        4 years ago

        This happens because every time I reboot the server the DCOM Shopping Service loses permission

        The vault service Account can not Local Launch permission

        I'm checking why?