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STHN's avatar
STHN
Level 5
11 years ago

EV Outlook Add-In 10.0.4 installation via GPO or SCCM2012 doesn't work

Hi folks,

one of our customers cannot install the EV Client 10.0.4 with SCCM or GPO. There is just an error "The installation source for this product is not available". Every other client version is not showing this. It is repeatable on any other machine. The MSI is not corrupted as the file hash matches. Did anyone alse see this behaviour?

This is the command line:

msiexec /i "Symantec Enterprise Vault Outlook Add-in.msi"  MSIRESTARTMANAGERCONTROL=Disable REBOOT=ReallySuppress /qn

Manual invocation of this command works just fine.

Windows 7/8 with Outlook 2010 64 Bit has been tested.

Thanks in advance!

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8 Replies

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  • Rob_Wilcox1's avatar
    Rob_Wilcox1
    Level 6
    11 years ago
    I haven't tried pushing out via Group Policy in a while -- have you tried any other versions of the Outlook Add-in, eg 10.0.3?
  • STHN's avatar
    STHN
    Level 5
    11 years ago

    Yes, every other client version. 10.0.0, 10.0.1, 10.0.2, 10.0.3, and so for the 9 versions. Installing perfectly fine.

  • Rob_Wilcox1's avatar
    Rob_Wilcox1
    Level 6
    11 years ago

    hmm very odd.  Well, if you can reproduce it via a Group Policy, I'd suggest contacting Symantec Support

  • STHN's avatar
    STHN
    Level 5
    11 years ago

    I will tell you when I get feedback from the customer.

  • Todd_H1's avatar
    Todd_H1
    11 years ago

    I have tested the 10.0.4 EV Client install with SCCM, and it worked fine for me.  I have tried the install on both SCCM 2007 R2 and SCCM 2012 SP1.   I am not running any custom msiexec switches.  I just use the default ones that get built when creating the package with defintions.  We are also rolling out the client via GPO with the MSI without issues.

  • STHN's avatar
    STHN
    Level 5
    11 years ago

    I didn't get feedback on that yet, but it makes sense.