Forum Discussion

RobPetersen's avatar
RobPetersen
Level 2
13 years ago

EV Shortcut Report Buildup (Orphan Report)

 

The reports folder (progfiles\ev\reports) is overflowing with orphan reports (mbxorphanreport) and I can't seem to find any settings to either turn them off or get them under control. Obviously I can create a job to clean them up, but I had thought that possibly this was a feature that was turned on and merely needs to be turned back off. For the record these reports contain a log of shortcut processing (shortcuts orphaned, shortcuts found, shortcuts processed, etc.).

 

Thanks in advance!

Enterprise Vault
Information Governance
Reporting
Troubleshooting
  • TonySterling's avatar
    TonySterling
    13 years ago

    I just test in my lab and when I set that key it get EV_MBXORPHANREPORT_MYEVSERVER_User_Name 2012-05-01 19-18-21

    Is that what you are seeing?  If yes, set that key to 0.  It was a work around for EV 9 but was fixed in EV 9 sp3 and 10

    Event ID 2776: CArchivingAgent::AddOrphanedShortcutsToDeleteList EXCEPTION_ACCESS_VIOLATION @ 0x 619098A

    Article: TECH163851  |  Created: 2011-07-03  |  Updated: 2011-10-25  |  Article URL http://www.symantec.com/docs/TECH163851

    Also, this key was used with EVDuplicateCleaner if you have ever used that:

    Enterprise Vault EVDuplicateCleaner for 9.0.1, 9.0.2 and 10.0

5 Replies

Sort By
  • JesusWept3's avatar
    JesusWept3
    Level 6
    13 years ago

    Not really sure there is a way to be honest, i checked the policies and the reg guides and there isnt anything that i can see unfortunately

  • TonySterling's avatar
    TonySterling
    Moderator
    13 years ago

    Do you have HKLM\SOFTWARE\wow6432node\KVS\Enterprise Vault\Agents\FixOrphanedShortcut set to 1?

  • TonySterling's avatar
    TonySterling
    Moderator
    13 years ago

    I just test in my lab and when I set that key it get EV_MBXORPHANREPORT_MYEVSERVER_User_Name 2012-05-01 19-18-21

    Is that what you are seeing?  If yes, set that key to 0.  It was a work around for EV 9 but was fixed in EV 9 sp3 and 10

    Event ID 2776: CArchivingAgent::AddOrphanedShortcutsToDeleteList EXCEPTION_ACCESS_VIOLATION @ 0x 619098A

    Article: TECH163851  |  Created: 2011-07-03  |  Updated: 2011-10-25  |  Article URL http://www.symantec.com/docs/TECH163851

    Also, this key was used with EVDuplicateCleaner if you have ever used that:

    Enterprise Vault EVDuplicateCleaner for 9.0.1, 9.0.2 and 10.0

  • RobPetersen's avatar
    RobPetersen
    Level 2
    13 years ago

    You nailed it Tony, thanks man I appreciate it! I couldn't find a single reference to this yet I looked right at this key and didn't make the connection... surprise

  • mayu's avatar
    mayu
    Level 4
    13 years ago

    Hi Tony

    We are using EV 9.0.2

    We found some of our users has still old shortcuts (Pointing to EV-A which has target exchange 2003 ) present in their mailbox ( current mailbox on exchange 2010- EV-B)

    I like to delete orphan shortcuts from users mailbox I had set this registry key but it seems that it was not working correctly I like to run the shortcut processing task against few users only but it seems that it scans all users mailbox.

    I had run this tool but it only delete duplicate entry from archives but not touch on the user mailbox

    Should I delete old shortcuts which is still pointing to EV-A, form users mailbox using this tool or registry key?