Rob_dos_Ramos
12 years agoLevel 6
Error 13360 and 6796
Hi All,
Have another situation. Have a clinet who is receiving loads of 13360 and 6796 errors (non stop)
Event Type: Error
Event Source: Enterprise Vault
Event Category: Storage Online
Event ID: 6796
Date: 10/10/2012
Time: 13:50:54
User: N/A
Computer: ServerX
Description:
A COM exception has been raised.
<0x80040e21>
Internal reference
{{CVaultStoreDB::GetFoldersWithUserDeletedItemsForArchive:#16078} } [.\VaultStoreDB.cpp, lines {16078,16087,16089,16090}, built Aug 9 10:01:17 2012]
An exception is raised when a process encounters an unexpected fault.
Event Type: Error
Event Source: Enterprise Vault
Event Category: Storage Online
Event ID: 13360
Date: 10/10/2012
Time: 13:50:54
User: N/A
Computer: ServerX
Description:
An error was detected while accessing the Vault Database 'EVMailboxVaultStore' (Internal reference: {CADODataAccess::ExecuteSQLCommand} [.\ADODataAccess.cpp, lines (13){...,1409,1424,1472,1473,1476,1480,1481,1485,1489,1491,1492,1494}, built Nov 11 21:02:49 2011]):
Description:
Could not find stored procedure 'GetFoldersWithUserDeletedItemsForArchive'.
SQL Command:
GetFoldersWithUserDeletedItemsForArchive
Additional Microsoft supplied information:
Source: Microsoft OLE DB Provider for SQL Server
Number: 0x00040eda
SQL State: 42000
Native Error: 00002812
HRESULT 0x80040e21
Been looking on the Net but non of the 13360 error have the same issues.
Any advise would be great.
Rob
I figured it out.
You have EV9 sp3 and you applied the following hotfix: http://www.symantec.com/docs/TECH196642
However, the SQL script in that patch has not been run against the vault store database.
Regards,
Jeff