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Tonaco_pt's avatar
Tonaco_pt
Moderator
5 years ago

Exchange 2016 Office Mail APP

Hi All,

I need Help to understand the following issue:

If I open the Exchange 2016 OWA with the following URL: https://mail.exlab.net/owa, I can use the Enterprise Vault Office Mail app perfectly 

But if I open with the https://mail.exlab.net/owa/2016inst1@exlab.net url, the EV Office Mail does not start.

This is a Lab environment, and EV server is still version 11.0.1 CHF5.

Thanks 

António Mourão

 

  • Marcde's avatar
    Marcde
    5 years ago

    Hi António,

    you are opening owa for a second mailbox with the second url?

    There is a limitation for the availability of the office mail app:

    Enterprise Vault Office Mail App doesn't work for items in the mailboxes of secondary email accounts.

    https://www.veritas.com/support/en_US/article.100033438

     

    Regards

    Marc

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  • Marcde's avatar
    Marcde
    Moderator
    5 years ago

    Hi António,

    you are opening owa for a second mailbox with the second url?

    There is a limitation for the availability of the office mail app:

    Enterprise Vault Office Mail App doesn't work for items in the mailboxes of secondary email accounts.

    https://www.veritas.com/support/en_US/article.100033438

     

    Regards

    Marc

    • Tonaco_pt's avatar
      Tonaco_pt
      Moderator
      5 years ago

      Hi Marcde

      Thanks, but that not the problem (yet). A picture is better then a 1000 word.

      As you can see its the same mailbox, if I open without the email in the url the OMA work, if we write mail in the url it does not work


      • TonySterling's avatar
        TonySterling
        Moderator
        5 years ago

        It looks also like you don't have the Sweep option in the second screenshot, could be a the same reason you don't get the EV option.