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AlanJ's avatar
AlanJ
Level 4
12 years ago

Exchange Provisioning Task in Error Status

I have an issue with a Provisioning task which does not appear to be functioning. The server itself was upgraded to 9.0.4 about 3 weeks ago and everything was working fine until yesterday when I trie...
  • TonySterling's avatar
    12 years ago

    Did you recently install the EV Client on the EV Server? Can you verify your InstallPath in the registry?

    I think you have a similar issue as found here:

    Error with the Enterprise Vault Services after an uninstall of the Enterprise Vault Client from the server

    Article:TECH178024  |  Created: 2011-12-30  |  Updated: 2012-09-26  |  Article URL http://www.symantec.com/docs/TECH178024

    Manually add the 'InstallPath' and 'InstallationDate' String registry values to the Enterprise Vault registry hive: 

    32-bit:  'HKLM\Software\KVS\Enterprise Vault\Install'

    64-bit:  'HKLM\Software\Wow6432Node\KVS\Enterprise Vault\Install'

    Ensure the value of the 'InstallPath' registry value is the location of the Installation directory for Enterprise Vault, by default this would be:

    32-bit:  C:\Program Files\Enterprise Vault

    64-bit:  C:\Program Files (x86)\Enterprise Vault

    The 'InstallationDate'  registry value should be in the format:

    12/10/2011 12:21:32