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AndresMunoz's avatar
AndresMunoz
Level 5
11 years ago

ExcludedFileTypesFromConversion settings reverted to default

Hi,

 

I'm experiencing the following issue on a brand new client deployment

 

ExcludedFileTypesFromConversion are reverting to default. I'm aware that this is normal behaviour if I remove ANY of the default values, as per the technote below

http://www.symantec.com/business/support/index?page=content&id=HOWTO58201

 

"When you remove some file types using ExcludedFileTypesFromConversion, they are automatically replaced upon restarting the storage service"

However, I'm not removing any of the default values, but ADDING some, namely

.ZIP.PDF.7z.M4A.BAK.COM.RAR.

so the whole registry key looks like

.ABS.AIF.AIFC.AIFF.ASC.ASF.ASX.AU.AVI.BIN.BMP.BP.C2D.CBT.CCD.CD.CDI.CHM.CIF.CUR.DAT.DAO.

DVS.DWI.ENC.ENT.EVT.FCD.FDM.FP.GCD.GI.GIF.GTS.HLP.ICO.IMG.ISO.JFI.JFIF.JIF.JPE.JPEG.JPG.JTF

.JP2.JPX.JPF.MJ2.M1V.M2V.M3U.MDF.MDS.MID.MKV.MMM.MOD.MODV.MOO.MOOV.MOV.MP2.MP3.MP4.

MPA.MPE.MPEG.MPEGA.MPEGV.MPG.MPM.MPP.MPV.MSO.NRG.OLE.PAB.PDI.PF.PGP.PJPEG.PLS.PNG

.POI.PST.PUB.PXI.QT.QTM.QTW.RA.RAM.RAW.RM.RMI.RMJ.RMX.RP.RV.SND.SNP.SWA.SWF.TAO.TIF.TIFF.

VDO.VIV.VSF.WAV.WMA.WMV.Z01.Z02.Z03.Z04.Z05.Z06.Z07.Z08.Z09.Z10.ZIP.PDF.7z.M4A.BAK.COM.RAR.

 

Storage Services is restarted after applying the values, however, and for some reason, it reverts back to default

 

.ABS.AIF.AIFC.AIFF.ASC.ASF.ASX.AU.AVI.BIN.BMP.BP.C2D.CBT.CCD.CD.CDI.CHM.CIF.CUR.DAT.DAO.

DVS.DWI.ENC.ENT.EVT.FCD.FDM.FP.GCD.GI.GIF.GTS.HLP.ICO.IMG.ISO.JFI.JFIF.JIF.JPE.JPEG.JPG.JTF

.JP2.JPX.JPF.MJ2.M1V.M2V.M3U.MDF.MDS.MID.MKV.MMM.MOD.MODV.MOO.MOOV.MOV.MP2.MP3.MP4.

MPA.MPE.MPEG.MPEGA.MPEGV.MPG.MPM.MPP.MPV.MSO.NRG.OLE.PAB.PDI.PF.PGP.PJPEG.PLS.PNG

.POI.PST.PUB.PXI.QT.QTM.QTW.RA.RAM.RAW.RM.RMI.RMJ.RMX.RP.RV.SND.SNP.SWA.SWF.TAO.TIF.TIFF.

VDO.VIV.VSF.WAV.WMA.WMV.Z01.Z02.Z03.Z04.Z05.Z06.Z07.Z08.Z09.Z10.

No services are being restarted that might cause the return to default settings. Also, we have been unable to pinpoint when the value is being changed back. This is the ONLY registry setting being affected.

Any help would be greatly appreciated.

Enterprise Vault
Information Governance
Troubleshooting
Windows Server (2003-2008)
  • Paul_Grimshaw's avatar
    Paul_Grimshaw
    11 years ago

    Hi all,

    I am said backline engineer and you got to the same ballpark so good work there smiley.

    This is actually resident in any version of EV but just happens to be hit earlier in EV 10.0.4. due to additional extensions being added to the list in that version. I have just published the technical article which outlines the issue fuller and the workaround I gave Andres along with the fact that we will be addressing this in a future version of the product.

    http://www.symantec.com/docs/TECH214026

    Regards.....Paul.

29 Replies

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  • AndresMunoz's avatar
    AndresMunoz
    Level 5
    11 years ago

    Forgot to mention. No AV product or monitoring software is installed on this server. Think of it of a as-vanilla-as-possible Windows 2008 R2 SP1 Standard Edition server

  • JesusWept3's avatar
    JesusWept3
    Level 6
    11 years ago

    what version of Enterprise Vault are you using?

    Your best bet to find out when/what is reverting it is to set up ProcMon and filter on the registry key itself, and then you will see whether its StorageService.exe etc or something else.

    I tested this on 10 SP4 and restarted the storage service and those same exclusions that you've set and it remained intact without issues.

    Don't suppose this EV server is part of a cluster?

  • AndresMunoz's avatar
    AndresMunoz
    Level 5
    11 years ago

    Oh, forgot to mention that.

    Enterprise Vault 10.0.4.

    I believe the settings revert after the start of a scheduled archive run. But I ran a trace on it on two occasions and found nothing of the sort and on this instance the setting did not change. the truth of the matter is, if I change the setting at say 11 AM... and forget about it, then it will be back to defaults sometime later that day... and then you can see event log errors when trying to convert zip,rar and other files.

    This is driving me insane. It makes no sense.

  • JesusWept3's avatar
    JesusWept3
    Level 6
    11 years ago

    so you restart the storage service, it sticks, then you think as soon as storage starts archiving something and the convertersandbox kicks in, it reverts??

    again, really the best way is to do a procmon and just have it filter for that one key so you're not overloaded with items to review

  • AndresMunoz's avatar
    AndresMunoz
    Level 5
    11 years ago

    Thanks. Will try the procmon tomorrow when I'm back at the customer site.

    I'm also strugling to get acceptable achiving performance... I'm only getting 600-800MB hour... but that is part of a different thread... and I blame exchange 2010!

  • A_J1's avatar
    A_J1
    Level 6
    11 years ago

    Hello Andres,

    Enterprise Vault Server is in Cluster ??

  • Kamil_Tatar's avatar
    Kamil_Tatar
    Level 3
    11 years ago

    Hello Anders,

    I'm facing the same issue, please let us know when you know anything more. In my enviroment EV is not in Cluster and ExcludedFileTypesFromConversion is changing when I restart Enterprise Vault Admin Service (which is restarting all EV services). EV is installed on Win2k8R2 SP1 Datacenter.

  • AndresMunoz's avatar
    AndresMunoz
    Level 5
    11 years ago

    I wonder, and this is a very long shot.. what IF

    the storage service (or whatever the process is) is searching for the ExcludedFileTypesFromConversion value on the incorrect location at

    HKEY_LOCAL_MACHINE\SOFTWARE\KVS\Enterprise Vault

    (this key exist, but the value doesn't)

    instead of

    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\KVS\Enterprise Vault

    And when it doesn't find it, it creates the overwrite value at the correct location, with the resulting overwriting of the desired data.

    I have setup audit on the desired registry key.

  • Kamil_Tatar's avatar
    Kamil_Tatar
    Level 3
    11 years ago

    Hi,

    That will be very strange. In my installation

    EV HKEY_LOCAL_MACHINE\SOFTWARE\KVS\Enterprise Vault

    doesn't contains ExcludedFileTypesFromConversion key it is present only in 

    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\KVS\Enterprise Vault

    and I dont have any idea why this key exists in your instalation -> did You created it manually at ...SOFTWARE\KVS\Enterprise Vault location ?

    Today - it is strange too - when i've changed ExcludedFileTypesFromConversion value and restarted Admin Service the value is not changing. I'm preparing some data to archive and I'll run File System Archiving Task to find what exaclly is changing value.