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jpergola329's avatar
jpergola329
Level 5
10 years ago

expiry report reporting false items

ev 8 sp3 have an issue where the users expiry report is falsely reporting items that are going to expire, see the attached example. the user has an email that's in a folder with a retention of ...
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  • TonySterling's avatar
    TonySterling
    10 years ago

    Well the technote I referenced indicates it is an issue with the following versions so I would expect it to have the same results until you upgrade to EV 10.

    • 9.0.5, 9.0.4, 9.0.3, 9.0.2, 9.0.1, 9.0
    • 8.0 SP5, 8.0 SP4, 8.0 SP3, 8.0 SP2, 8.0 SP1, 8.0

    Running the Expiry report in Outlook shows items beyond the expiry days when using ItemGranularityOnly indexing.

    Article:TECH71858  |  Created: 2009-01-25  |  Updated: 2014-07-31  |  Article URL http://www.symantec.com/docs/TECH71858

     

TonySterling's avatar
TonySterling
Moderator
10 years ago

First, you are still on EV 8??  You are way behind and should consider upgrading ASAP.

I believe this might be causing your issue, if it is upgrading to EV 10 should fix it based on the Products affected in the this Technote:

Running the Expiry report in Outlook shows items beyond the expiry days when using ItemGranularityOnly indexing.

Article:TECH71858  |  Created: 2009-01-25  |  Updated: 2014-07-31  |  Article URL http://www.symantec.com/docs/TECH71858

Can you confirm you have ItemGranularity set?

How to enable SchemaType also known as ItemGranularityOnly

Article:TECH50331  |  Created: 2007-01-04  |  Updated: 2014-05-14  |  Article URL http://www.symantec.com/docs/TECH50331