Forum Discussion

Askar_Kopbayev's avatar
19 years ago

Failed to extract CAB file.

Guys,

I started to use File Management Software (Enterprise Vault) to decrease number of files on Vault Partition, now all saveset files (DVS) are combined in larger collection files (CAB). It was used for long period of time without any problem. After new year I backuped first partition and closed it. All archiving is done now to new partition. EV version is 5.0 SP3 on Windows 2000.

Yesterday one of the user complained on strange error. He opens archived item, but if he closes it and try to re-open ot he receives error - "there was an error opening the file. Some functionality may be unavailable."

At the same time I notice errors in event log. Here they are:

Event Type:Error
Event Source:Enterprise Vault
Event Category:Storage Online
Event ID:6835
Date:2/3/2006
Time:2:22:03 PM
User:N/A
Computer:KZATKVS01
Description:
Failed to extract CAB file.

Reason: FDI Error. User aborted
CAB File: \\kzatnas01\arc-Exc$\Ptn1\2004\10\05\Collection17902.CAB


Event Type:Error
Event Source:Enterprise Vault
Event Category:Storage Online
Event ID:6838
Date:2/3/2006
Time:2:22:03 PM
User:N/A
Computer:KZATKVS01
Description:
Failed to recall a Saveset from its Collection.

Reason: Failed to extract CAB file.
Saveset: \\kzatnas01\arc-Exc$\Ptn1\2004\10\05\14\173000000000000~200410051433500000~0.ARCHDVS
Collection: \\kzatnas01\arc-Exc$\Ptn1\2004\10\05\Collection17902.CAB


Event Type:Error
Event Source:Enterprise Vault
Event Category:Storage Online
Event ID:6811
Date:2/3/2006
Time:2:22:03 PM
User:N/A
Computer:KZATKVS01
Description:
Failed to recall a Saveset from the HSM Software Component with ProgID EnterpriseVault.Collector
Method : CVaultStoreDB::GetSavesetFilePath
Data:
0000: 46 61 69 6c 65 64 20 74 Failed t
0008: 6f 20 65 78 74 72 61 63 o extrac
0010: 74 20 43 41 42 20 66 69 t CAB fi
0018: 6c 65 2e 20 20 5b 30 78 le.



Some of users have such problem, some users have not. CAB files can not be an issue because DVS files are extracted when users open archived message.

Any ideas?
  • Hi Askar

    There is a hotfix for StorageOnlineOPNS on V5 SP3 that should resolve this issue. You will need to contact support to obtain this though. Alternatively you can look at upgrading to SP6.

    Cheers